Manager, Software Development Engineering

About Zscaler Zscaler accelerates digital transformation to ensure our customers can be more agile, efficient, resilient, and secure. As an AI-forward enterprise, we are constantly pushing the envelope, leveraging the world’s largest security data lake to power our cloud-native Zero Trust Exchange platform. This innovation protects our customers from cyberattacks and data loss by securely connecting users, devices, and applications in any location. Here, impact in your role matters more than title and trust is built on results. We say, impact over activity. We seek innovators who actively use AI to amplify their impact and who thrive in an environment where we leverage intelligent systems to stay ahead of evolving threats. We believe in transparency and value constructive, honest debate—we’re focused on getting to the best ideas, faster. We build high-performing teams that can make an impact quickly and with high quality. To do this, we are building a culture of execution centered on customer obsession, collaboration, ownership, and accountability. We value high-impact, high-accountability with a sense of urgency where you’re enabled to do your best work and embrace your potential. If you’re driven by purpose, thrive on solving complex challenges, and want to be part of the team that’s helping to secure the AI age, we invite you to bring your talents to Zscaler and help shape the future of cybersecurity. Role We are looking for a Manager, Software Development Engineering to join our team. This is a hybrid (based in our Bangalore office at least 3 days a week) role, reporting to the Senior Manager, Software Development Engineering in the ZTC (Zero Trust for Cloud) engineering department. ZTC provides Zero Trust Security for workloads (ZTW) for cloud-to-cloud and cloud-to-private datacenter traffic, as well as Zscaler Microsegmentation (ZMS) for both public and private datacenters. You will lead the charge in securing cloud communications and driving engineering excellence in a high-stakes environment. What you’ll do (Role Expectations) - Lead the end-to-end development, testing, deployment, and monitoring of critical services across our Cloud Connector, ZT Gateway, and Microsegmentation clouds - Drive the success of the local India development team while serving as a strategic member of the global ZTC leadership team - Partner with cross-functional stakeholders to manage shifting priorities, maintain aggressive timelines, and ensure seamless collaboration between local and remote teams - Lead by example through hands-on technical involvement, mentoring engineers to scale their impact while overseeing code reviews and build processes - Maintain a relentless customer-first mindset by participating in technical escalations and beta trials to deliver a world-class product experience Who You Are (Success Profile) - You thrive in ambiguity. You're comfortable building the path as you walk it. You thrive in a dynamic environment, seeing ambiguity not as a hindrance, but as the raw material to build something meaningful. - You act like an owner. Your passion for the mission fuels your bias for action. You operate with integrity because you genuinely care about the outcome. True ownership involves leveraging dynamic range: the ability to navigate seamlessly between high-level strategy and hands-on execution. - You are a problem-solver. You love running towards the challenges because you are laser-focused on finding the solution, knowing that solving the hard problems delivers the biggest impact. - You are a high-trust collaborator. You are ambitious for the team, not just yourself. You embrace our challenge culture by giving and receiving ongoing feedback—knowing that candor delivered with clarity and respect is the truest form of teamwork and the fastest way to earn trust. - You are a learner. You have a true growth mindset and are obsessed with your own development, actively seeking feedback to become a better partner and a stronger teammate. You love what you do and you do it with purpose. What We’re Looking for (Minimum Qualifications) - Foundational understanding of AI/ML technologies and experience leveraging, securing, or positioning AI-driven solutions to optimize outcomes within your functional domain - 10+ years of software development experience with at least 2 years dedicated to building high-performance, distributed SaaS platforms at cloud scale - Expert-level command of networking protocols including DNS, HTTP, TCP/IP, and SSL/TLS, alongside deep knowledge of firewall policy enforcement - Extensive experience navigating cloud networking infrastructure (AWS, Azure, or GCP), specifically with transit gateways, IGW, NATGW, NACL, and security groups - A proven track record of hiring, developing, and retaining top-tier engineering talent within a fast-paced environment, alongside strong proficiency in Agile collaboration models such as Kanban or Scrum and experience util