ML4 Orders Operator

The Repairs Supervisor will be responsible for the day-to-day coordination and supervision of the Repairs Demand Management team in order to ensure all inventory/asset demands including generation, receipt, validation, prioritisation, solution, process and progression achieve contractual requirements within timescales and budgets set. Ensure allocated resource has appropriate skills, is motivated and effective and at all times comply with SHE, Quality and other internal and external regulations. Core Activity - At a tactical level, manage the optimum Demand Management solution with, as applicable, the Customer, Maintenance Tasking & Verification team(s), Part 145 organisation(s), Order Book Managers, Procurement, Suppliers and all other key stakeholders, in order to deliver the required standards of Continuing Airworthiness and contract delivery. - Lead and manage the development and delivery of the Demand Management capabilities (including resource, process and IT infrastructure), ensuring alignment to current and future business strategies. - Provide supervision and coordination for a team, ensure that team members are fully motivated, trained, capable and able to generate work output of a quality to meet all requirements of the business, customer and contract. - Manage the ability to interface with platform maintenance & upgrade operations to ensure that appropriate and timely demands are placed on, and responded to by the supply chain. Including the presentation of material supplied to maintenance in appropriate formats and timescales. The management of calibrated items through the timely return to industry and return serviceable of assets ensuring tesing/tooling capability is not compromised. - Lead and manage the development and deployment of a robust and cost effective demand validation process, ensuring that the correct specification of items are sourced through the correct channels - Lead and manage the development and deployment of an effective priority management process to meet customer/contract critical demand. Ensure that all available options for demand resolution are exhausted within the fastest means possible, whilst ensuring compliance. To improve item availability, manage the development and implementation of cost effective alternative solutions, by challenging and informing stakeholders based on historical performance data and current issues. - Lead and manage the development and delivery of an effective reporting/metrication capability in order to articulate and manage Demand Management performance. Ensure trends are captured to inform risk/opportunity management and planning activity. Ensure escalated issues are assessed, effective solutions generated and monitored, or sponsor escalation to management, as appropriate. - Mentoring the QEAF staff in the repair activities as they join the MOB Organisation from the QTI. Key Accountabilities - Performance indicators – Ensure the effective management of Demand Management activities by setting delivery targets, monitoring progress and developing performance improvement programmes. Prioritises activities within/across teams to maximise efficiency. Represents the Demand Management Manager at manager reviews, where necessary. Responsible for the assessment of escalated issues for any impact on Continuing Airworthiness, operational/process performance and generating effective resolution, or sponsoring escalation to management, as appropriate. - Completion of activities – Ensure all Demand Management activities are appropriately documented and the appropriate airworthiness records are maintained on relevant systems (IT / paper based). Ensure all Demand Management activities are performed by suitably qualified, experienced and authorised personnel. Ensure the integration of Demand Management activity within the business, including the engagement of key stakeholders at all stages of the process. Provide support and guidance to the team(s). - Procedure/standards – Manage the Demand Management team(s) compliance with the MAI CAME, its associated procedures and standards, and any other AM&S or company procedures and standards, as applicable. Identify, propose and implement change as required whilst ensuring compliance. - Safety Management System – Promote the application of Human Factors, Error Management, Risk Management and Safety Assurance within the Demand Management team, together with an awareness of preventative and predictive practices. - Management System Assurance – Ensure Demand Management team(s) activities are compliant with the AM&S Governance and Assurance framework. Ensure Process Confirmations and independent assurance audits are supported by Demand Management personnel and integrated within/across teams. Manage audit findings in a timely and appropriate manner and provide information into the relevant reviews. Generate and implement effective improvemen

Core Activity highlights include: managing the Demand Management solution with stakeholders (Customer, Maintenance Tasking & Verification teams, Part 145 organisations, Order Book Managers, Procurement, Suppliers) to deliver Continuing Airworthiness and contract delivery; developing and delivering Demand Management capabilities (resources, processes, IT infrastructure); supervising and developing a motivated, trained team; interfacing with platform maintenance and upgrade operations to ensure timely demands and appropriate returns of calibrated items; leading and deploying robust demand validation and priority management processes; implementing cost-effective alternative solutions based on data; developing and delivering reporting and metrics for performance management; mentoring QEAF staff transitioning into MOB Organisation. Key Accountabilities cover performance indicators, documentation and airworthiness records, compliance with MAICAME and related standards, safety management, governance and assurance, audits, and continuous improvement across Demand Management activities.