Universal Banker

Role: Universal Banker Location: Al Barsha Branch, Dubai Role Purpose: This role will focus on providing exceptional Customer Service, identifying and meeting customer needs, and contributions to the overall success of ADIB Branch. This role is a combination between Helpdesk & CRO under Branch development concept. This position is for UAE Nationals only. Key accountabilities of the role: Provide prompt and efficient service to all walk-in customers Respond to Customer inquiries, concerns and resolve issues effectively & efficiently Proactively identify customer needs and proactively offer relevant Products and Services as below Finance: Liability Onboarding Covered Card Services: Debit Card Inquires Accounts General Inquiries Sending SMS to customers Police Letter – Returned Cheques Dispute Services Standing order Setup/Cancellation/Amendment Funds Transfer/ Telex Transfer Installment Postponement Certificate Issuance E-Statement Issuance Returned Cheque Services (Receive, Deliver, and send to CCU) Debit Card & CHQ Book Services (Receive, Deliver, and Destruct) Assets Sales activities to be nominal during 2025 and any targets or incentive will be discussed/agreed separately Perform any other responsibilities entrusted by Branch management from time to time. Specialist skills / technical knowledge required for this role: Knowledge of ADIB’s Retail & Institutional Banking products & services Knowledge of ADIB’s Operational Policies & Procedures Knowledge of UAE banking practices, regulations & risks Thorough Knowledge of all the Regulations issued by Central Bank of UAE Fair knowledge of service standards Knowledge of Cross Sales Computer skills This position is for UAE Nationals only.

This position is for UAE Nationals only.

Provide prompt and efficient service to all walk-in customers. Respond to Customer inquiries, concerns and resolve issues effectively & efficiently. Proactively identify customer needs and proactively offer relevant Products and Services. Manage various banking services including Finance: Liability Onboarding Covered Card; Services: Debit Card Inquiries; Accounts General Inquiries; Sending SMS to customers; Police Letter – Returned Cheques; Dispute Services; Standing order Setup/Cancellation/Amendment; Funds Transfer/Telex Transfer; Installment Postponement; Certificate Issuance; E-Statement Issuance; Returned Cheque Services (Receive, Deliver, and send to CCU); Debit Card & CHQ Book Services (Receive, Deliver, and Destruct); Assets Sales activities (nominal during 2025 with targets/incentives discussed separately); Perform other responsibilities as assigned by Branch management.