Senior Manager - IT Business Relationship Management - Real Estate

The Senior Manager, Business Relationship Management (BRM) – Real Estate acts as a strategic partner and liaison between the real estate business units and internal/external stakeholders. This role is responsible for driving value, fostering collaboration, and ensuring that business objectives are met through effective relationship management, strategic planning, and operational excellence. Key Responsibilities - Strategic Partnership & Value Delivery - Serve as the primary point of contact between real estate business units and IT, finance, procurement, and other support functions. - Collaborate with senior leaders to align real estate strategies with organizational goals and drive value creation. - Break down silos between departments to optimize cross-functional effectiveness and jointly determine strategic direction - Client & Stakeholder Management - Build and maintain strong relationships with internal and external clients, vendors, and partners. - Understand business needs, provide tailored solutions, and ensure high levels of satisfaction. - Act as an advocate for the business unit, ensuring their requirements are understood and addressed by support teams. - Project & Portfolio Oversight - Oversee the delivery of real estate projects, ensuring alignment with business requirements, timelines, and budgets. - Coordinate with project managers, technical teams, and vendors to resolve issues and drive project success. - Monitor and report on project progress, risks, and outcomes. - Market & Trend Analysis - Conduct market research to identify trends, opportunities, and risks in the real estate sector. - Provide strategic advice to business units based on market insights and data analysis. - Process Improvement & Innovation - Identify opportunities for process optimization, digital transformation, and innovation within real estate operations. - Lead initiatives to implement best practices and new technologies that enhance business performance - Governance & Compliance - Ensure all activities comply with organizational policies, regulatory requirements, and industry standards. - Develop and maintain documentation, contracts, and service level agreements as needed. Requirements Qualifications - Bachelor’s degree in Information Technology, Business, Real Estate, or a related field. - 8+ years of experience in business relationship management, account management, or a similar role within the real estate sector. - Proven track record of successful client relationship management and project delivery. - Strong understanding of real estate market dynamics, trends, and regulatory environment. - Excellent communication, negotiation, and presentation skills. - Ability to work collaboratively across functions and manage multiple stakeholders. - Strong analytical, strategic planning, and problem-solving abilities. - Knowledge of Yardi is a preference