Order Taker - Saudi National

OUR PURPOSE AND CULTURE We are driven to create a future where people and place enrich one another. We are wholly committed to rooting ourselves more deeply in every place we are in while setting new benchmarks for positive impact. As a pioneering collective with a common purpose, we curate extraordinary moments and honor the soul of every place along our journey. At Rosewood Hotel Group, we answer The Calling. Together, we Make the Place. THE TEAM As part of our In Villa Dining team, you will report to the In Room Dining Supervisor and serve as the primary communication link between guests and the dining operation. The team is dedicated to creating personalised, luxury dining experiences through exceptional service, attention to detail, and operational excellence. YOUR ROLE As Ordertaker, you will be the first point of contact for guests requesting In Villa Dining services. You will provide expert menu guidance, manage guest requests with accuracy and care, and contribute to creating memorable dining experiences through warm, personalised service and effective coordination with the wider Food & Beverage team. HOW YOU’LL MAKE THE PLACE - Deliver exceptional guest service through professional and engaging telephone interactions. - Provide accurate menu recommendations, including dietary, allergen, and preference-based guidance. - Drive revenue opportunities through effective suggestive selling and promotion of hotel dining experiences. - Coordinate guest requests, special deliveries, and VIP requirements to ensure seamless service execution. - Maintain thorough knowledge of In Villa Dining offerings, daily specials, and hotel promotions. - Uphold Rosewood and LQA standards while ensuring compliance with departmental procedures and service expectations. COULD THIS BE YOU? - You have proven experience within Food & Beverage operations, guest service, order taking, or hospitality sales. - You possess strong knowledge of food and beverage products and are confident recommending menu options to guests. - You communicate clearly, professionally, and confidently in English. - You are highly organised and able to manage multiple guest requests with accuracy and attention to detail. - You are comfortable using point-of-sale systems and have sound numerical and administrative skills. - You are passionate about luxury hospitality and creating exceptional guest experiences. OUR BENEFITS As part of our team, you’ll enjoy a thoughtfully designed benefits package that supports your wellbeing, professional growth, and life beyond work. This includes medical coverage, complimentary room nights, learning and development opportunities, and global career opportunities across Rosewood Hotel Group. Associates are also entitled to benefits and leave provisions in accordance with applicable Saudi Arabian labour laws and company policies. OUR COMMITMENT TO YOU At Rosewood Hotel Group, your voice is heard – and valued. We’re a community that encourages associates to be themselves, not fit into a fixed culture, and this philosophy shines through in our commitments to reflect and honor the history, culture and geography of our destinations. We’re not only committed to building and nurturing genuine, long-lasting relationships but to transforming them – and our Diversity, Equity and Inclusion (DEI) strategy helps put these principles into practice. Surrounded by the world’s fourth-largest barrier reef system and the scenic Hijazi mountains, Rosewood Amaala brings an ultra-luxury regenerative escape to The Red Sea region of Saudi Arabia. The resort is be part of the Red Sea Global’s Amaala destination, an integrated wellness haven spanning 4,155km2 and set in the Prince Mohammad bin Salman Nature Reserve. Rosewood Amaala explores what it truly means to be regenerative, with unique experiences that weave together wellness and sustainability. The resort focuses on the well-being of its guests, the community and the native flora and fauna – all while recognizing the integral connection between the three.