Housekeeping Coordinator

Saudi Nationals Only This position is exclusively open to Saudi Nationals as part of our commitment to developing local talent and supporting national workforce initiatives. POSITION SUMMARY The Housekeeping Coordinator supports the effective daily operation of the Housekeeping Department by coordinating staffing, room readiness, inventories, communication, quality control, and administrative processes. The role acts as a key link between Housekeeping Supervisors, Room Attendants, Public Area Attendants, Linen/Uniform Rooms, Front Office, Laundry, and other departments to ensure cleanliness standards, LQA and Brand requirements, and operational efficiency are consistently achieved. The Housekeeping Coordinator assists in supervising housekeeping operations, monitors standards, supports training and inspections, manages records and inventories, and ensures smooth communication and handover across shifts. RESPONSIBILITIES: Operational Coordination & Standards - Maintain complete knowledge of and comply with all departmental policies, procedures, service standards, LQA, and Brand requirements, ensuring consistent application at all times. - Monitor daily housekeeping operations across guest floors, public areas, offices, linen room, uniform room, storerooms, and back-of-house areas to ensure standards are met. - Assist Supervisors in coordinating daily work assignments for Room Attendants, Public Area Attendants, and Linen Room staff to ensure optimal coverage and productivity. - Support room operations by assisting with rush rooms, re-cleans, and priority rooms, ensuring rooms are ready for inspection. - Assist in inspecting vacant and cleaned rooms to ensure compliance with LQA and Brand standards and report discrepancies. - Supervise periodic and deep-cleaning activities, including spring cleaning programs in guest rooms and public areas. - Ensure proper housekeeping procedures are followed for Lost & Found items at all times. Inventory, Linen & Equipment Control - Assist in preparing, track, and maintain accurate weekly and monthly inventories of linen, uniforms,amenities, cleaning supplies, and housekeeping materials. - Control the issuance, usage, and replenishment of linen, guest supplies, and cleaning chemicals to ensure adequate stock levels on floors and in pantries. - Maintain accurate records of linen and uniforms sent to and returned from laundry. - Assist in ensuring housekeeping pantries are properly stocked, organized, and maintained, report shortages or discrepancies to Supervisors. - Ensure all housekeeping equipment, tools, and machinery are properly maintained and in good working condition; follow up on maintenance requests as required. Administrative, Scheduling & Records Management - Maintain employee attendance records, uniform records, room history cards, and other housekeeping documentation. - Assist in preparing staff rosters, time sheets, and shift schedules to ensure appropriate staffing levels based on occupancy. - Check daily staffing levels, especially in the absence of Supervisors or Managers, and coordinate adjustments as needed. - Ensure accurate completion and filing of daily checklists, reports, and operational logs. - Assist Supervisors with room assignments and act as an order taker or point of contact when required. - Ensure smooth shift handovers and accurate communication of outstanding tasks. Training, Quality & Communication - Assist Supervisors and Room Attendants by maintaining training records and tracking daily on-the-job training activities. - Support training, coaching, and guidance of housekeeping associates to ensure adherence to procedures and standards. - Participate in quality checks, inspections, and follow-ups to ensure corrective actions are implemented. - Pass on departmental updates, operational information, and instructions to relevant stakeholders and team members. - Attend Housekeeping meetings and briefings as required. Guest Service & Interdepartmental Coordination - Interact with guests, associates, and other departments in a professional, courteous, and service-oriented manner. - Respond promptly and professionally to guest and associate concerns, escalating issues when necessary. - Liaise with Front Office, Reception, and Duty Managers regarding room status, occupancy, and special requests. - Contact and welcome guests when requested by Duty Manager, particularly in the absence of Supervisors or Managers. - Receive and respond to calls from other departments and management regarding housekeeping-related queries Supervisory Support & Safety - Perform supervisory duties in the absence of Housekeeping Supervisors or when delegated by Management. - Ensure cleanliness, organization, and safety of all housekeeping-controlled areas. - Monitor public areas, restaurants, and offices daily to confirm cleaning standards are met and records updated. - Identify, report, and follow up on health, safety, and maintenance hazards with relevant departments