Guest Relations Associate

Why Join Us? At Rosewood Doha, we create an environment where passion meets purpose – and where careers have meaning. Guided by our philosophy of Relationship Hospitality and our culture of Make the Place, we believe in enriching lives, starting with yours. We empower you to bring your true self, grow with confidence, curate the extraordinary and leave your legacy. You’ll be part of a diverse, inclusive and supportive community that invests in your development, celebrates achievements and inspires you to Discover Your Calling. Together, we push boundaries, explore the uncharted and shape the future of luxury lifestyle experiences. About Rosewood Doha: Rosewood Doha is a landmark destination inspired by Qatar’s coral reefs, bringing together ultra-luxury hospitality, residential living, culinary experiences, holistic wellness, differentiated retail and events within one integrated ecosystem. The property includes a 155-key hotel, 162 serviced apartments and 276 private residences, alongside a diverse collection of restaurants and lounges, expansive event spaces and curated lifestyle experiences. Our destination also houses Asaya, Qatar’s first members-only social wellness club, complemented by Rosewood’s signature Manor Club for Club Room and Suite guests. Since opening in July of 2025, Rosewood Doha has been recognized with multiple international and regional accolades, including distinctions from the Michelin Guide, Forbes Travel Guide and Qatar Tourism - reflecting the scale, ambition and standards of excellence behind the destination. As part of the global Rosewood Hotels & Resorts portfolio, the property represents a new generation of luxury that goes beyond traditional hospitality into lifestyle, community and experience-driven destinations. Our Associate Experience: We believe exceptional work deserves exceptional care. At Rosewood Doha, we offer a thoughtfully designed associate experience that supports your wellbeing, growth and life beyond work. This includes: - A competitive salary and benefits package - High-quality associate accommodation in prime locations in the heart of Lusail and the Pearl - A birthday day off (because your milestones matter!) - Personalized development plans and continuous learning opportunities to support your career journey These benefits reflect our commitment to creating an environment where you thrive – professionally and personally – while building a meaningful career with us. Your Role: - Ensures that all guest information is handled according to Rosewood Standards. - Ensures that the Guest preference forms are duly completed by guests and updated prior to their arrival. - Ensures that any information received from the Guest preference form or by any other channel, is correctly dispersed to the relevant departments prior to the guest’s arrival as to ensure that all requests are followed through. - Ensure challenges or opportunities occurring previous, during or past a guest stay, are methodically recorded in Opera. - Contacts guests vía Glowing, telephone, e-mail, or in person within the day from the query being received. - Ensures that guest and company profiles are updated accurately, correctly and timely in PMS. - Notes and follows up on guest preferences and special requests and alerts or trace to respective department is being addressed. - Maintains complete knowledge of the Hotel & its services (F&B promotions / Rooms / Special Guest programs and Spa facilities, etc.). - Is fully conversant with new promotions, menu changes, scheduled in-house guest activities, daily house counts and expected arrivals and departures including VIP arrivals and their background. - Is fully conversant with accommodation features: lay-out, room type, location décor, in room facilities and equipment. - Hosts and welcomes all guests in a gracious and polite manner; to have the ability to hold a conversation with the guest in a natural and spontaneous way. - Receives all Trust you online guest comments (included but not limited to Trust You surveys, Tripadvisor etc) - Fills in each “guest profile” in Opera PMS with these comments for future stays. - Maintains a thorough knowledge of the city to assist guest whenever is required (Restaurants, tourist sites etc) during the pre-calling/ pre-arrival email activity. - Pre-calls all transient arriving guests in accordance with pre-calling SOP. - Assemble TOP VIPs guest’s profiles (Show me you Know me) and distribute across the hotel prior to arrival. - Monitors guests’ birthdays and sends birthday online cards. - Prepares the necessary information, reports, and monitors their activities throughout the day. - Updates guests’ preference and relevant information in Opera - Extend all efforts to collect guests’ email address, telephone number and address prior guest’s arrivals. - Pre research guest’s profiles, status and required information in order to personalize their stay. - Follow any special guest room decorations and make sure they ar