Assistant Director of Wellness

Job Summary To assist the Director of Wellness in organizing and supervising the day-to-day operations and implementing operational standards, continuous improvement efforts and other initiatives to drive quality and guest satisfaction across all Asaya spaces. To support and drive membership acquisition and relationship management. To manage wellness associates, maintaining the highest level of service and practices in the different departments of Asaya. To continually learn and be knowledgeable in wellness services and therapies, beauty and skin health, fitness, sports and movement, nutrition and longevity, recreational experiences. Essential Duties and Responsibilities - Embrace the Asaya concept, standards, and practices as an advocate of the Asaya way of wellness. - Build on knowledge and previous experience in Spa, Fitness, Wellness and Recreation to drive effective and efficient operations. - Employ creative problem-solving skills and imagination in day-to-day operational management to promote continuous improvement and new opportunities for Rosewood to incorporate spa and wellness into the hotel. - Demonstrate strong commitment to quality and excellence in all respects, drive and inspire throughout Asaya. - Demonstrate passion about holistic wellness, in-depth knowledge and experience in the spa industry, information and trends, updates on wellness research and innovation, especially related in retreats, wellness programs, massage, nails, aesthetics, and physical/mental health. - Assume full responsibility for the business and operations in the absence of the Director of Wellness. Operational Responsibilities - Maintain operational oversight of all Asaya spaces. - Ensure wellness facilities are cleaned and maintained to the standards and staged for maximum guest impact at all times. - Ensure equipment is maintained in good working order and in accordance with all health and safety standards. - Attending any guest comments brought to attention either directly or through the Front Office Managers, Managing Director or other Executive Committee Member or Head of Department and to deal with these efficiently and courteously. - Demonstrate flexibility to cover associates job tasks and help out in any service area as and when required. - To liaise with other departments to ensure good communication and offer support. - Consistently develop and grow retail sales through training, tools and demonstration. - Assist with general secretarial and administrative duties to maintain balancing therapists, adherence to closing procedures; bank and drop standards, where required. - Be articulate in Spa and health club operational programs: Reservation system, Purchase Orders, Payroll, Front line incentives and commissions, and others. - Train, coach and motivate associates in their daily job roles and act as a role model. - Hold regular associate meetings to keep the team up to date on all aspects of the Asaya operation. - Supervise and make sure that a professional attitude is observed at all times by all associates. Address behavior and follow disciplinary programs as necessary. - Maintain complete knowledge of and comply with any state and/or federal legislative obligations that may relate to the department. - Maintain complete knowledge of and comply with all Rosewood departmental policies, service procedures and standards. - Take charge of any tasks or projects to drive achievement of business goals as assigned by the Director of Wellness. - Work within all pre-set budgetary limits. - Create, develop, and update policies, standard operating procedures, and brand service standards, while ensuring compliance to the same for consistency across the group and as related to the department, for implementation in the field. - Maintain effective communication within the department and ensure that the department head is kept well informed of any problems/queries that have arisen. Marketing Responsibilities - Support Director of Wellness in designing and creating wellness packages, retreats, programs, menus and facilities journey planning. - Generate ideas and suggestions with Sales & Marketing, F&B and Rooms on integrating the spa and wellness program and amenities into the overall guest wellbeing experience throughout the hotel. Support their implementation. - Contribute to establishing the annual wellness events calendar with global/local retail partners. - Responsible for ensuring the approval and implementation of the annual local, members & events - Collaborate with the Director of Wellness on the strategic marketing plan and ensure implementation of tactics. Financial Responsibilities - To assist in the formation of the annual department budget, and to monitor it throughout the year, reporting reasons for all variances of actual versus budget and recommending and implementing appropriate actions. - Execute revenue-driving actions and tactics aimed at achieving budgets, promoting daily financial performance and ef