Director of Unit Management

Kaizen is looking for an experienced Director of Unit Management to lead our secondary market strategy, drive property transaction volume, optimize unit portfolio performance, and deliver sustainable revenue and asset value growth. This role goes beyond traditional sales management the Director will shape and execute the secondary market commercial strategy, end-to-end unit lifecycle management, strengthen stakeholder relationships, and align operations with Kaizen’s long-term business objectives. You will lead a high-performing team, nurture B2C client relationships, and collaborate cross-functionally to deliver seamless property transactions, superior unit performance, and exceptional client experiences. Key Responsibilities Unit Portfolio Performance - Develop and execute secondary market strategies for resales, off-plan resales, leasing, and unit disposition — driving transaction volume, market share, and revenue - Own end-to-end unit portfolio management: inventory oversight, valuation, pricing, marketing readiness, and lifecycle optimization from listing to close - Maximize asset value, minimize holding periods, and optimize yield through data-driven pricing, targeted promotion, and timely disposition - Monitor UAE/GCC market trends, supply-demand dynamics, regulatory updates, and competitor activity to inform pricing and positioning - Track portfolio KPIs: sales velocity, days on market, price realization, lease renewal rates, vacancy, and revenue per unit B2C Growth & Platform Services - Own full P&L, revenue targets, client satisfaction, and profitability for the B2C homeowner division - Design and execute acquisition, engagement, and monetization strategies anticipating key lifecycle moments (ready to sell, revalue, lease, renovate) to deliver timely, trusted solutions - Build, scale, and optimize a partner-led service marketplace; onboard, manage, and assure quality across provider networks - Leverage existing developer, property manager, and owner relationships to accelerate growth ahead of competitors - Define commercial models, pricing, and service standards; oversee end-to-end client experience and recommend strategic adjustments (expand, refine, or pivot) based on performance Client, Stakeholder & Relationship Management - Build and maintain trusted relationships with individual homeowners, buyers, tenants, investors, developers, brokers, and institutional partners - Drive client retention, repeat business, and referrals through proactive engagement, transparent communication, and personalized guidance - Lead commercial negotiations, valuations, listing agreements, tenders, and complex transactions — tailoring solutions to individual client needs - Represent Kaizen as a market expert; uphold service excellence and trust across all client interactions Operational Excellence & Process Leadership - Establish clear KPIs, accountability frameworks, and reporting standards across transactions, listings, portfolio performance, and client satisfaction - Continuously refine end-to-end journeys — from inquiry → consultation → valuation → transaction → post-closing support & services - Leverage CRM, analytics, valuation tools, and digital solutions to boost productivity, market intelligence, and client engagement People Leadership & Culture - Lead, mentor, and develop a high-performing team across secondary market sales, unit management, and B2C services - Set clear objectives, coach for results, and nurture expertise in transaction excellence, B2C relationship-building, and service delivery - Foster a collaborative, client-first, high-performance culture; role-model Kaizen’s values and leadership standards

Develop and execute secondary market strategies for resales, off-plan resales, leasing, and unit disposition to drive transaction volume, market share, and revenue. Own end-to-end unit portfolio management: inventory oversight, valuation, pricing, marketing readiness, and lifecycle optimization from listing to close. Maximize asset value, minimize holding periods, and optimize yield through data-driven pricing, targeted promotion, and timely disposition. Monitor UAE/GCC market trends, regulatory updates, and competitor activity to inform pricing and positioning. Track portfolio KPIs such as sales velocity, days on market, price realization, lease renewal rates, vacancy, and revenue per unit. Own full P&L, revenue targets, client satisfaction, and profitability for the B2C homeowner division. Design and execute acquisition, engagement, and monetization strategies across lifecycle moments to deliver timely, trusted solutions. Build, scale, and optimize a partner-led service marketplace; onboard, manage, and assure quality across provider networks. Define commercial models, pricing, and service standards; oversee end-to-end client experience and adjust strategy based on performance. Build and maintain relationships with homeowners, buyers, tenants, investors, developers, brokers, and institutional partners. Lead commercial negotiations, valuations, listing agreements, tenders, and complex transactions. Represent Kaizen as a market expert and uphold service excellence across client interactions. Establish KPIs and reporting standards across transactions, listings, portfolio performance, and client satisfaction. Continuously refine end-to-end journeys from inquiry to post-closing support. Leverage CRM, analytics, valuation tools, and digital solutions to boost productivity and client engagement. Lead, mentor, and develop a high-performing team; foster a client-first, high-performance culture.