Manager - AI & Automation (CPX)

The Manager - AI & Automation is responsible for leading the design, development, deployment, governance, and continuous improvement of AI and automation capabilities within a multi-customer Managed Security Service Provider, or MSSP, Security Operations Center. The role combines technical leadership, security operations, AI engineering, service management, customer engagement, and people management. The manager will lead a multidisciplinary team responsible for developing and operating AI agents, agentic workflows, security automation, SOAR playbooks, detection engineering solutions, and AI-assisted incident response capabilities. The manager is accountable for ensuring that AI-enabled SOC capabilities are secure, reliable, explainable, auditable, cost-effective, tenant-aware, and governed through appropriate Human-in-the-Loop and Human-on-the-Loop controls.