CRM Support Analyst

About Mozn MOZN is a leading Enterprise AI company enabling organizations to make informed decisions in two critical domains: Financial Crime Prevention and Enterprise Knowledge Intelligence. We’re a diverse, collaborative team of innovators united by a shared purpose: to build AI that delivers tangible business value, builds trust, and empowers people and organizations with augmented intelligence. Our culture is built on the relentless pursuit of excellence and meaningful impact. If you’re passionate about working alongside exceptional talent on world-class AI, and you want the autonomy and runway to do the best work of your career, join us in shaping the future of intelligent enterprises About the role We are seeking an experienced CRM Support Analyst to support our Commercial Operation supporting our mission to drive user adoption, automate business processes and drive our Salesforce platform to be the version of truth for customers and pipeline. In line with Saudization requirements, we are currently prioritizing Saudi national candidates for this position. What you'll do Salesforce Administration - Manage and maintain Salesforce configuration, including users, profiles, permission sets, roles, workflows, validation rules, page layouts, and record types - Administer data imports, updates, cleansing, and deduplication to ensure data accuracy and reliability - Monitor system usage, adoption, and performance; proactively identify areas for improvement Business Support & Optimization - Act as the primary point of contact for Salesforce-related questions, issues, and enhancements - Translate business requirements into scalable Salesforce solutions - Build and maintain reports and dashboards to support sales performance and executive reporting - Support lead, opportunity, account, and pipeline management processes Governance & Best Practices - Ensure adherence to Salesforce best practices, security standards, and data governance policies - Create and maintain user documentation, training materials, and process guides - Support onboarding and ongoing training for Salesforce users Requirements - Demonstrable experience in driving user adoption of a system or platform - 1-3 years of hands-on Salesforce experience (Sales Cloud) - Salesforce Administrator Certification is required or in progress - Strong understanding of system processes (necessary guardrails and success criteria), data models, permissions, and access levels. - Strong analytical, problem-solving, and communication skills - Must be fluent in both written and spoken English and Arabic. Preferred Qualifications - Experience supporting Marketing, Sales and Customer Success teams - Knowledge of Revenue Cloud - Advanced Salesforce certifications (e.g., Advanced Administrator) - Experience working in a scaling or fast-paced environment - Understanding of Salesforce data model, security, and reporting Key Skills - Technical troubleshooting and analytical thinking - Deep understanding of GTM (Sales, Marketing, CS) processes - Data governance and quality management. - Ability to work independently and in partnership with GTM teams. Benefits - You will be at the forefront of an exciting time for the Middle East, joining a high-growth rocket-ship in an exciting space. - You will be given a lot of responsibility and trust. We believe that the best results come when the people responsible for a function are given the freedom to do what they think is best. - The fundamentals will be taken care of: competitive compensation, top-tier health insurance, and an enabling culture so that you can focus on what you do best. - You will enjoy a fun and dynamic workplace working alongside some of the greatest minds in AI. - We believe strength lies in difference, embracing all for who they are and empowered to be the best version of themselves.

Demonstrable experience in driving user adoption of a system or platform; 1-3 years of hands-on Salesforce experience (Sales Cloud); Salesforce Administrator Certification is required or in progress; Strong understanding of system processes (necessary guardrails and success criteria), data models, permissions, and access levels; Strong analytical, problem-solving, and communication skills; Must be fluent in both written and spoken English and Arabic.

Salesforce Administration - Manage and maintain Salesforce configuration, including users, profiles, permission sets, roles, workflows, validation rules, page layouts, and record types; Administer data imports, updates, cleansing, and deduplication to ensure data accuracy and reliability; Monitor system usage, adoption, and performance; proactively identify areas for improvement. Business Support & Optimization - Act as the primary point of contact for Salesforce-related questions, issues, and enhancements; Translate business requirements into scalable Salesforce solutions; Build and maintain reports and dashboards to support sales performance and executive reporting; Support lead, opportunity, account, and pipeline management processes. Governance & Best Practices - Ensure adherence to Salesforce best practices, security standards, and data governance policies; Create and maintain user documentation, training materials, and process guides; Support onboarding and ongoing training for Salesforce users.