Digital Services & Maturity Senior Specialist

About the role

Requirements

• Strategic Role
• § Responsible for reporting, maintaining, and executing digital and AI strategies in alignment with organizational objectives and governance frameworks.
• § Oversees performance tracking, value realization, and ensures sustainable integration of digital and AI initiatives across business units.
• Digital Services Management
• § Oversee the design, implementation, and maintenance of digital platforms, tools, and services.
• § Manage and optimize websites, mobile apps, and customer-facing digital touchpoints.
• § Ensure digital services meet user needs and align with organizational goals
• Digital Transformation
• § Identify opportunities to improve processes through digital technologies.
• § Collaborate with teams to implement solutions that enhance efficiency and innovation.
• § Lead initiatives to adopt emerging digital tools and trends.
• Performance Monitoring and Analytics
• § Track and analyze the performance of digital platforms using key performance indicators (KPIs).
• § Generate insights and reports on user behavior, service effectiveness, and ROI.
• § Recommend improvements based on data-driven insights.
• Stakeholder Collaboration
• § Work with internal teams, vendors, and partners to deliver high-quality digital services.
• § Provide training and support to staff on the use of digital tools and platforms.
• § Act as a point of contact for digital service inquiries and troubleshooting.
• Compliance and Quality Assurance
• § Ensure digital services comply with organizational standards, data privacy regulations, and best practices.
• § Conduct regular audits to ensure security, reliability, and accessibility of digital platforms.
• Other requirements:
• § Verify the alignment of IT operations and maintenance with IT standards and the Authority’s overall strategy.
• § Implement business intelligence requirements and digital business & data analysis.
• § Implement all of the department’s operational plan KPI’s and review them with the direct supervisor.
• § Verify the alignment of digital business requirements with data security policies in cooperation with the Information Security Management Office.
• § Provide the necessary technical support and work on digital business improvements in the Authority that must be implemented in coordination with the relevant departments
• § Provide the necessary support in developing the Digital IT strategy.
• § Implement business digitization needs and identify the digital user requirements of the Authority’s organizational units.
• § Utilize the best practices/methods in the process of identifying general service level agreements for digital Business Alignment department’s services (SLAs).
• § Study and analyze services gaps and identify the required improvement procedures.
• § Engage with stakeholders to elicit and document business requirements.
• § Translate stakeholder needs into functional and non-functional requirements.
• § Facilitate requirements validation sessions with stakeholders to ensure accuracy and completeness.

Responsibilities

Skills

• Content Management Systems (CMS)
• Customer Relationship Management (CRM) platforms
• Google Analytics
• Power BI
• Tableau
• HTML
• CSS
• JavaScript
• Project Management
• Digital Transformation
• Analytics
• Business Intelligence
• IT Governance
• Data Privacy Compliance
• Requirements Gathering