Format Development Manager (QSR) - ADNOC Distribution

Responsible for developing and implementing new retail formats and solutions for ADNOC Distribution, ensuring alignment with the strategic objectives and customer needs. Oversees the design, development and testing of the new formats and solutions, managing the cross-functional teams and external stakeholders involved. \u2022 Develop and implement the format development strategy and roadmap for ADNOC Distribution, in line with the business objectives and customer needs. \u2022 Conduct market research, customer analysis, competitor benchmarking and feasibility studies to identify the gaps, opportunities and trends in the retail industry and propose innovative and profitable format solutions. \u2022 Prepare and manage the format development budget, timeline and resources, ensuring the optimal allocation and utilization of the available funds and assets. \u2022 Establish and monitor the key performance indicators and success criteria for the format development projects, and report on the progress and outcomes to the senior management and relevant stakeholders. \u2022 Lead and supervise the cross-functional teams and external partners involved in the format development projects, ensuring effective communication, collaboration and coordination among them. \u2022 Oversee the design, development and testing of the new formats and solutions, such as layout, equipment, technology, signage, merchandising, branding and operations, ensuring adherence to the quality standards, safety regulations and brand guidelines. \u2022 Conduct pilot tests and trials for the new formats and solutions, using customer feedback, market research, sales data and other relevant metrics, and provide recommendations for improvement and optimization. \u2022 Coordinate with the Integration Manager and the Concepts Manager to ensure the smooth and successful integration of the new formats and solutions into the existing network. \u2022 Build and maintain strong relationships with the internal and external stakeholders involved in the format development projects, such as the Retail Operations, Franchise & Property Services, Car Care, HSE, Marketing, Finance, Legal, Procurement, IT, vendors, contractors, consultants and authorities. \u2022 Negotiate and manage the contracts and agreements with the external partners, ensuring compliance with the terms and conditions and alignment with the business objectives and interests. \u2022 Act as the main point of contact and liaison for the format development projects, providing regular updates and reports to the stakeholders and addressing any queries or concerns they may have. \u2022 Plan, supervise and coordinate all activities in the assigned area to meet functional objectives. \u2022 Train and develop the assigned staff on relevant skills to enable them to become proficient on the job and deliver the respective section objectives. \u2022 Provide input for preparation of the functional budgets and assist in the implementation of the approved Budget and work plans to deliver objectives. \u2022 Investigate and highlight any significant variances to support effective performance and cost control. \u2022 Implement approved Unit / Divisional policies, processes, systems, standards and procedures in order to support execution of the work programs in line with Company and International standards. \u2022 Contribute to the achievement of the approved Performance Objectives for the function in line with the Company Performance framework. \u2022 Design and implement new tools and techniques to improve the quality and efficiency of operational processes. \u2022 Identify improvements in internal processes against best practices in pursuit of greater efficiency in line with best Industry standards in order to define intelligent solutions for issues confronting the function. Health, Safety, Environment (HSE) and Sustainability \u2022 Comply with relevant HSE policies, procedures & controls and applicable legislation and sustainability guidelines in line with international standards, best practices and ADNOC Code of Practices. \u2022 Provide inputs to prepare Section MIS and progress reports for Company Management. \u2022 A bachelor's degree in engineering, design, business administration or a related field. \u2022 A minimum of 10 years of experience in retail, format development, design or a related field, with at least 5 years in a managerial role. \u2022 Proven track record of successfully developing and implementing innovative and profitable retail formats and solutions. \u2022 Strong knowledge of the retail industry, market trends, customer needs and best practices. \u2022 Excellent design, development, testing, problem-solving and decision-making skills. \u2022 Strong leadership, communication, negotiation, stakeholder management and team management skills. \u2022 High attention to detail, quality and safety standards. \u2022 Proficient in MS Office, MS Project, AutoCAD and other r

A bachelor's degree in engineering, design, business administration or a related field. A minimum of 10 years of experience in retail, format development, design or a related field, with at least 5 years in a managerial role.

Develop and implement the format development strategy and roadmap for ADNOC Distribution, in line with the business objectives and customer needs. Conduct market research, customer analysis, competitor benchmarking and feasibility studies to identify gaps, opportunities and trends in the retail industry and propose innovative and profitable format solutions. Prepare and manage the format development budget, timeline and resources, ensuring optimal allocation and utilization of funds and assets. Establish and monitor KPIs and success criteria for format development projects, and report progress to senior management and stakeholders. Lead and supervise cross-functional teams and external partners involved in format development projects. Oversee the design, development and testing of new formats and solutions (layout, equipment, technology, signage, merchandising, branding and operations) ensuring adherence to quality, safety and brand guidelines. Conduct pilot tests and trials, using customer feedback and data to propose improvements. Coordinate with the Integration Manager and Concepts Manager to ensure smooth integration into the existing network. Build and maintain relationships with internal and external stakeholders (Retail Operations, Franchise & Property Services, Car Care, HSE, Marketing, Finance, Legal, Procurement, IT, vendors, contractors, consultants, authorities). Negotiate and manage contracts with external partners. Act as the main point of contact for format development projects and provide regular updates. Plan, supervise and coordinate all activities to meet objectives. Train and develop staff on relevant skills. Provide input for functional budgets and assist in implementing approved plans. Investigate variances to support performance and cost control. Implement policies, processes, systems and procedures in line with standards. Contribute to achievement of performance objectives within the company framework. Design and implement tools to improve operational quality and efficiency. Identify internal process improvements to achieve greater efficiency and align with industry best practices.