Specialist, Quality Assurance - ADNOC Distribution

JOB PURPOSE: Manage the quality assurance initiatives, and process for all processes within all functions in the company, with focusing the core business operations at 50 plus operations sites including supply & distribution terminals, airports, SC locations and production plants, to ensure continuous improvement, system integrity and customer orientation in line with the company strategies and policies. Design, update, and monitor all the corrective actions and the consequences of process updates to eliminate or reduce the non-conformities. Ensure that the operational activities and Services are consistent with the requirements of Quality Operations Manual and the regulations Industry, in addition to ADNOC DISTRIBUTION Rules and Standards. Ensure that all applicable QMS/IMS requirements are fully implemented at all operations sections. 4. KEY ACCOUNTABILITIES: Job Specific Accountabilities Quality assurance & Audits \u2022 Supports all External & Internal Inspections performed by various agencies & regulators (IATA, GCAA, ADAC, Customers, ISO, Internal Audit etc.) across the operations group, terminals & fuel depots. \u2022 Reports inspection results and recommendations to management and ensures closure-plan set and completed within agreed timeframe. \u2022 Design, update, and monitor all the corrective actions and the consequences of process updates to eliminate or reduce the non-conformities. \u2022 Carries out periodical inspections of Operations Facilities within the Company including customers\u2019 facilities as and when requested by the Group Managers. \u2022 Co-ordinates and facilitates Quality assurance Audits and other external/internal audits and inspections. Reports inspections results and recommendations to the Managers. Carries out inspections of different locations/job sites to ensure ISO Operational procedures are implemented and the employees have the competencies to perform the jobs, as requested by the Operations Managers. \u2022 Asses & inspects the existing systems to ensure all requirements are met in order to retain applicable Certifications by external organization such as ISO, OHSAS, JIG etc. \u2022 Assess and inspect existing systems to ensure all requirements are met to retain applicable certifications (e.g., ISO, OHSAS, JIG). Conduct gap analyses and develop action plans to address any deficiencies. Ensure that all systems are regularly reviewed and updated to maintain compliance with certification standards. \u2022 Prepare detailed and accurate reports on quality assurance activities, audit findings, and corrective actions. Ensure that all documentation is clear, concise, and compliant with regulatory and company standards. \u2022 Conduct thorough gap analyses to identify deficiencies in current processes and systems. Develop and implement Corrective and Preventive Actions (CAPA) to address identified gaps and mitigate risks. Monitor the effectiveness of CAPA initiatives and adjust strategies as necessary to ensure continuous improvement and compliance with quality standards. \u2022 Identify and assess risks related to quality assurance and develop mitigation strategies to address potential issues. Ensure that risk management practices are integrated into all quality assurance activities. \u2022 Ensures the closeout of actions from various inspections by maintaining regular follow-ups. Collaborating closely with site managers to verify the implementation of corrective actions and assigning specific responsibilities to promote accountability and efficiency. Continuous improvement & Problem solving \u2022 Investigates customer complaints and follows up corrective/preventive actions and reports to the Managers. \u2022 Carries out inspections of different locations/job sites to ensure Operational procedures are implemented and the employees have the competencies to perform the jobs, as requested. \u2022 Recommend, monitor, and support the continuous improvement through the tools and methods for evaluating, identifying, and correcting any quality affecting parameter. \u2022 Investigates serious operational problems and suggests suitable solutions. \u2022 Cooperates with Training Section to continuously improve the Operations Training Manual. Provides Training on a regular basis covering safety practices, Incident Investigations, Safety Leadership, risk assessment and others. \u2022 Ensures that all locations follow one HSE standard from technical and operational requirements. Quality Management System \u2022 Conduct and design training and awareness sessions for Quality Initiatives and ISO\u2019 objectives, processes, and procedures to ensure aligned understanding among the related employees. \u2022 Consult on the functions\u2019 compliance to the company\u2019s Document Management System (ADMS), and Record Management System in line with ISO 9001 requirements. \u2022 Design and update the Record Management System\u2019s policies, file plans, record classification, record retention

Key Accountabilities and responsibilities include: - Supports all External & Internal Inspections performed by agencies and regulators (IATA, GCAA, ADAC, Customers, ISO, Internal Audit) across operations group, terminals & fuel depots; reports inspection results and ensures closure plans within agreed timeframes. - Design, update, and monitor corrective actions and consequences of process updates to eliminate or reduce non-conformities. - Conduct periodical inspections of Operations Facilities and customer facilities as requested by Group Managers. - Coordinate and facilitate Quality Assurance Audits and other external/internal audits; report findings to Managers. - Ensure ISO Operational procedures are implemented and employees have required competencies; assess existing systems to retain certifications (ISO, OHSAS, JIG). - Conduct gap analyses and develop action plans; maintain compliance with certification standards. - Prepare detailed reports on QA activities, audit findings, and corrective actions; ensure documentation is clear and compliant. - Develop and implement CAPA to address gaps; monitor effectiveness. - Identify and assess quality-related risks and embed risk management in QA activities. - Ensure closeout of actions from inspections with follow-ups; collaborate with site managers to ensure implementation and assign responsibilities. - Investigate customer complaints; follow up on corrective/preventive actions. - Promote continuous improvement through quality tools and methods; investigate serious operational problems and propose solutions. - Work with Training Section to improve Operations Training Manual; provide training on safety practices, incident investigations, risk assessment, and related topics. - Ensure locations follow a single HSE standard across technical and operational requirements. - Conduct and design training and awareness sessions on Quality Initiatives and ISO objectives; ensure aligned understanding. - Advise on compliance with Document Management System (ADMS) and Record Management System per ISO 9001; design and update record management policies, file plans, classifications, and retention.