Manager, Customer Support & Training - ADNOC Distribution

The Manager, Customer Support & Training, leads the strategy, operations, and people agenda that enable consistently excellent customer experiences across all service channels. The role sets the vision and governance for contact center performance, quality assurance, and enterprise learning, ensuring that capabilities, tools, and processes translate into measurable improvements in satisfaction, efficiency, and compliance. Acting as the single point of leadership for both Quality & Training and the Calls & Service Centre, the position drives digital and service transformation while building a culture of empathy, accountability, and continuous improvement. The Manager, Customer Support & Training, leads the strategy, operations, and people agenda that enable consistently excellent customer experiences across all service channels. The role sets the vision and governance for contact center performance, quality assurance, and enterprise learning, ensuring that capabilities, tools, and processes translate into measurable improvements in satisfaction, efficiency, and compliance. Acting as the single point of leadership for both Quality & Training and the Calls & Service Centre, the position drives digital and service transformation while building a culture of empathy, accountability, and continuous improvement. Apply Now Save job Saved Job Explore your future We give you the tools you need to discover your perfect job match, and the freedom and support to take your career to the next level. 1 && !hideJobCount" data-ph-id="ph-page-element-page5-X9YTPJ"> ( ${category.total_count} ${widgetBundle['categoryCountPlural'] | pht} ) ( ${category.total_count} ${widgetBundle['categoryCountSingler'] | pht} ) 1 && !hideJobCount" data-ph-id="ph-page-element-page5-lYRyKS"> (${category.total_count} ${widgetBundle['categoryCountPlural'] | pht} ) (${category.total_count} ${widgetBundle['categoryCountSingler'] | pht} ) ${category.total_count} ${widgetBundle['categoryCountSingler'] | pht} 1 && !hideJobCount" data-ph-id="ph-page-element-page5-37v50I">${category.total_count} ${widgetBundle['categoryCountPlural'] | pht} Show More View Next View All Show Less 0 && modeOptions.prev" title="View Previous Slide" key-title="ph-category-overview-v3-view8-5asiz6-aSIDNH" key-aria-label="ph-category-overview-v3-view8-5asiz6-qiDgqK" key-role="ph-category-overview-v3-view8-5asiz6-2aB4ZB" data-ph-at-id="sliderprevious-link" data-ph-id="ph-page-element-page5-Xp487m"> Previous Next 1 && modeOptions.indicators" click.delegate="goToSlide($index)" title="Slide ${$index+1}" data-ph-at-id="sliderdot-link" data-ph-id="ph-page-element-page5-TAByLI"> 1 && modeOptions.prev" title="View Previous Slide" key-title="ph-category-overview-v3-view8-5asiz6-aSIDNH" key-aria-label="ph-category-overview-v3-view8-5asiz6-qiDgqK" key-role="ph-category-overview-v3-view8-5asiz6-2aB4ZB" data-ph-at-id="sliderprevious-link" data-ph-id="ph-page-element-page5-EVoVuY"> Previous 1 && modeOptions.next" title="View Next Slide" key-title="ph-category-overview-v3-view8-5asiz6-F7VDDq" key-aria-label="ph-category-overview-v3-view8-5asiz6-VN0hrf" key-role="ph-category-overview-v3-view8-5asiz6-A5EUuf" data-ph-at-id="slidernext-link" data-ph-id="ph-page-element-page5-mGxzKt"> Next 1 && modeOptions.indicators" click.delegate="goToSlide($index)" title="Slide ${$index+1}" data-ph-at-id="sliderdot-link" data-ph-id="ph-page-element-page5-PTZBCB"> No Categories. Back to search results Previous job Next job JOB DESCRIPTION Apply Now Save job Saved Job Email this job to To access this job from another computer, email this information to yourself or a friend. Your Name Your name should not be empty Recipient Email Recipient’s email address should not be Empty Please enter a valid Recipient’s email address ${widgetBundle['sendEmailButtonText'] | pht} --> Success! Your email is on its way... Ok Profile recommendations $index" data-ph-at-id="jobs-list-item" data-ph-id="ph-page-element-page5-7oiDxq"> ${widgetBundle[fit.name] | pht} ${widgetBundle['featuredJobText']} ${widgetBundle[eachTag.name] | pht : jobTagsData[eachJob['jobSeqNo']][eachTag.name].data} ${widgetBundle['title'] | pht}: ${eachJob.title} ${widgetBundle['category'] | pht} ${widgetBundle['category'] | pht}: ${eachJob.category} ${widgetBundle['location'] | pht} ${widgetBundle['location'] | pht}: ${eachJob.location} ${widgetBundle[eachAttr.name] | pht} ${widgetBundle[eachAttr.name] | pht}: ${eachJob[eachAttr.name]} ${widgetBundle['postedDate'] | pht} ${widgetBundle['postedDate'] | pht}: ${eachJob.postedDate | dateFormat:getDateFormat(widgetBundle['jobDateFormat'] || "MMDDYYYY_SLASH")} ${widgetBundle['expiryDate'] | pht} ${widgetBundle['expiryDate'] | pht}: ${eachJob.expiryDate | dateFormat:getDateFormat(widgetBundle['jobDateFormat'] || "MMDDYYYY_SLASH")} ${widgetBundle[eachAttr.name] | pht} ${widgetBundle[eachAttr.name] | pht}: ${eachJob[eachAttr.name] | dateFormat:getDateFormat(widgetBundle['jobDateFormat'] || "MMDDYYYY_SLASH")}