DC HW Field Engineer

About DAMAC Digital DAMAC Digital is building next-generation AI infrastructure powered by cutting-edge GPU computing platforms. We are seeking a hands-on GPU Data Center Hardware Field Engineer to support our Bangkok data center (BKK-02), ensuring the reliable deployment, operation, and maintenance of high-performance AI infrastructure. This role is ideal for an experienced data center professional who thrives in mission-critical environments and has deep expertise in server, storage, networking, and GPU hardware operations. The Role As a GPU Data Center Hardware Field Engineer, you will be the on-site technical backbone of our AI infrastructure, responsible for installing, commissioning, maintaining, and troubleshooting NVIDIA GPU servers, storage systems, and high-speed network fabrics. Working in a rotating shift pattern alongside a second Field Engineer, you will collaborate closely with regional NOC teams, remote solution architects, OEM vendors, and data center operations teams to ensure maximum uptime and operational excellence. Key Responsibilities Hardware Deployment & Installation • Rack, stack, cable, and deploy NVIDIA DGX, HGX, B200, B300, and GB300 GPU platforms according to engineering specifications. • Install and integrate enterprise storage platforms including VAST Data, Weka, DDN, and Pure Storage. • Deploy networking equipment including NVIDIA Spectrum, NVIDIA Quantum InfiniBand, Arista, and Cisco platforms. • Execute structured cabling for InfiniBand XDR, NDR, HDR, 400G/800G Ethernet, fiber optics, and copper infrastructure. • Label, document, and photograph all hardware installations to maintain accurate as-built documentation. Commissioning & Testing • Perform power-on activities and configure BIOS, BMC, and firmware settings for newly deployed GPU infrastructure. • Conduct burn-in testing and hardware validation procedures. • Execute optical loss measurements, cable-map verification, and network link validation testing. • Support cluster commissioning and acceptance testing activities, including NCCL benchmark validation alongside remote engineering teams. Maintenance & Break-Fix Support • Act as the first responder for hardware incidents involving: • NVIDIA GPU platforms • Power supplies (PSUs) • Cooling fans • Memory (DIMMs) • Network interface cards (NICs) • Optical transceivers • Coordinate warranty replacements and RMAs with NVIDIA, Supermicro, Dell, HPE, and other equipment manufacturers. • Execute preventive maintenance schedules and firmware upgrade activities. • Support liquid-cooling and CDU inspections and coordinate thermal-event responses with facilities teams. Site Operations & Change Management • Escort OEM engineers, contractors, and third-party vendors during site activities. • Execute approved Change Requests in accordance with DAMAC Digital change-management procedures. • Maintain accurate DCIM records, spare-parts inventories, and consumable stock levels. • Participate in a 24×7 on-call rotation to support site operations and emergency hardware incidents. Documentation & Reporting • Update rack elevations, network diagrams, cable maps, and asset management systems following every infrastructure change. • Produce detailed shift handover reports and incident summaries. • Escalate recurring issues, operational risks, and hardware reliability concerns to management. • Support post-incident reviews and continuous improvement initiatives. Required Qualifications • Based in Thailand with a valid right to work. • Minimum 4 years of hands-on data center engineering experience supporting servers, storage, and networking infrastructure. • Proven experience with NVIDIA DGX/HGX platforms or comparable multi-GPU

Based in Thailand with a valid right to work. Minimum 4 years of hands-on data center engineering experience supporting servers, storage, and networking infrastructure. Proven experience with NVIDIA DGX/HGX platforms or comparable multi-GPU hardware environments.

Hardware Deployment & Installation: Rack, stack, cable, and deploy NVIDIA DGX, HGX, B200, B300, and GB300 GPU platforms; Install and integrate enterprise storage platforms including VAST Data, Weka, DDN, and Pure Storage; Deploy networking equipment including NVIDIA Spectrum, NVIDIA Quantum InfiniBand, Arista, and Cisco platforms; Execute structured cabling for InfiniBand XDR, NDR, HDR, 400G/800G Ethernet, fiber optics, and copper infrastructure; Label, document, and photograph all hardware installations. Commissioning & Testing: Perform power-on activities and configure BIOS, BMC, and firmware settings; Conduct burn-in testing and hardware validation; Execute optical loss measurements, cable-map verification, and network link validation; Support cluster commissioning and NCCL benchmark validation. Maintenance & Break-Fix: Act as first responder for hardware incidents involving NVIDIA GPU platforms, PSUs, cooling fans, memory DIMMs, NICs, and optical transceivers; Coordinate warranty replacements and RMAs with NVIDIA, Supermicro, Dell, HPE, and others; Execute preventive maintenance and firmware upgrades; Support liquid-cooling inspections and thermal-event responses. Site Operations & Change Management: Escort OEM engineers and vendors; Execute Change Requests per DAMAC Digital procedures; Maintain DCIM, spare-parts, and consumables; Participate in 24×7 on-call rotation. Documentation & Reporting: Update rack elevations, network diagrams, cable maps, and asset management systems; Produce shift handover reports and incident summaries; Escalate issues and support post-incident reviews.