Senior Operations Manager-Data Center | BKK03 - DC03

Purpose of job The Senior Manager – Data Center Operations is responsible for overseeing the daily operations, maintenance, and strategic management of data center facilities. This role ensures high availability, reliability, security, and efficiency of all data center infrastructure, while leading teams and aligning operations with business objectives. Key Responsibilities • Lead and manage all data center operations, including IT infrastructure, facilities, and support teams • Ensure 24/7 uptime and availability of data center systems and services • Oversee maintenance of servers, storage, networking equipment, and power/cooling systems • Develop and implement operational policies, procedures, and best practices • Monitor performance metrics and ensure compliance with SLAs, KPIs, and regulatory requirements • Manage incident response, escalation processes, and disaster recovery planning • Drive continuous improvement in efficiency, capacity planning, and cost optimization • Coordinate with vendors, contractors, and service providers • Ensure compliance with security standards, audits, and certifications (e.g., ISO, Tier standards) • Lead, mentor, and develop operations teams, including shift managers and engineers • Manage budgets, forecasting, and resource allocation • Support data center expansion, migration, and modernization projects Qualifications and Experience • Bachelor’s degree in IT, Computer Science, Engineering, or related field (Master’s preferred) •

Minimum qualifications and requirements are not clearly separated into a distinct section. The posting describes responsibilities and leadership experience but does not provide a bullet-style list of explicit hard requirements (e.g., years of experience, certifications). The only explicit standards mentioned are ISO certifications (preferred) and leadership/management capabilities. Therefore, no discrete requirements section identified.

Key Responsibilities Data Center Operations: Lead the day-to-day operations of the Bangkok data center. Ensure 24/7 availability of all critical infrastructure. Maintain operational readiness across power, cooling, fire protection, security, and building management systems. Develop and maintain Standard Operating Procedures (SOPs), Emergency Operating Procedures (EOPs), and Method of Procedures (MOPs). Drive operational excellence through preventative maintenance and continuous improvement initiatives. Critical Facilities Management: Oversee operation and maintenance of Electrical distribution systems, UPS systems, Generators, Chillers and HVAC systems, CRAH/CRAC units, Building Management Systems (BMS), Electrical Power Monitoring Systems (EPMS), Fire Detection & Suppression Systems, Security systems. Coordinate all planned maintenance while minimising operational risk. Team Leadership: Lead, mentor, and develop the site operations team. Build a culture focused on safety, accountability, customer service, and continuous improvement. Manage staffing levels and on-call rotations. Conduct performance reviews and development planning. Incident & Change Management: Lead incident response for critical events. Ensure effective root cause analysis and corrective actions. Chair post-incident reviews. Manage change control processes to minimise operational risk. Ensure all maintenance activities follow approved MOPs. Vendor & Contractor Management: Manage third-party service providers and specialist contractors. Monitor vendor performance against SLAs. Review maintenance reports and service quality. Ensure contractor compliance with health, safety, and security requirements. Customer Operations: Act as the primary operational contact for customers. Support customer audits and site visits. Coordinate planned maintenance communications. Ensure customer service standards are consistently achieved. Health, Safety & Compliance: Promote a strong safety-first culture. Ensure compliance with local regulations and industry standards. Lead operational risk assessments. Support business continuity and disaster recovery planning. Maintain compliance with ISO standards including ISO 27001, ISO 9001, ISO 14001, ISO 45001, ISO 22301 (preferred). Reporting & Performance: Monitor operational KPIs including uptime, incident response, MTTR, preventative maintenance completion, energy efficiency (PUE). Produce monthly operational reports for senior leadership. Manage operational budgets and cost optimisation initiatives.