Team Leader (Fulfillment)

About the company Salasa is a leader in the logistics and supply chain solutions for e-Commerce merchants. Over the past years Salasa has worked with over 500 brands across 15 categories. Salasa has a vision " To be a leading eCommerce enabler delivering innovative and value driven solutions through a simplified supply chain.". And a mission " To build and shape the future of eCommerce in the region by providing innovative and sustainable end to end products and solutions.” ​ We operate with four core values: Innovation. Customer-centricity. Scalability. Integrity. Salasa has two sets of offerings: A. Offline: Mega fulfillment centers: large-scale facilities to receive stocks of our clients, store them, prepare orders and dispatch them. Darstores: small warehouses distrubuted across main cities to do on-demand delivery and two-hour delivery. Last mile delivery: through our own subsidiary or aggregator option. Bonded-zones (new): custom-free areas where merchants can store their products withouth the need for licenses and registrations. Cross-border (new): enabling merchants from anywhere in the world to ship to anywhere in the world. B. Online: Salasa One (order management system) with integrations with online web stores such as Zed, Salla and Shopify and with warehouse management systems and transport management system. This is the one-stop-shop for our clients to manage their processes and supply chain end-to-end. Key Responsibilities: Supervise and manage the full shift operations, ensuring all tasks are executed efficiently. Monitor key operational KPIs such as pick, stow, and dispatch SLAs. Resolve day-to-day inbound and outbound challenges to maintain workflow continuity. Utilize laptops and basic Excel functions effectively; familiarity with Amazon tools is a plus. Coach and provide constructive feedback to associates to drive performance and adherence to standards. Oversee customer and vendor return processes. Manage ASIN consolidation and enforce proper inventory storage protocols. Qualifications: Bachelor’s degree or equivalent. Minimum 2 years of experience in a fulfillment or warehouse environment , preferably in a leadership role. Proficiency in Excel, Outlook , and strong reporting and communication skills . Good command of English (written and spoken). Problem-solving mindset with attention to operational details

Supervise and manage the full shift operations, ensuring all tasks are executed efficiently. Monitor key operational KPIs such as pick, stow, and dispatch SLAs. Resolve day-to-day inbound and outbound challenges to maintain workflow continuity. Utilize laptops and basic Excel functions effectively; familiarity with Amazon tools is a plus. Coach and provide constructive feedback to associates to drive performance and adherence to standards. Oversee customer and vendor return processes. Manage ASIN consolidation and enforce proper inventory storage protocols.