Permits Executive

Organization: Dubai GovernmentEducational-level Beginning of the main content section.Return to the home pagePrintable Format Job Description - Permits Executive (26002069)Job Description Permits Executive - (26002069) About Dubai Media Council:The Dubai Media Council is the government authority responsible for regulating and developing Dubai’s media sector, strengthening the emirate’s position as a leading regional and global media hub through progressive policies, innovation, and talent development.Job Description Job PurposeThe Permits Executive is responsible for managing the operational processing of permits related to filming, media production, and special media activities in Dubai. The role ensures compliance with permit eligibility criteria, coordinates with relevant authorities, and supports seamless access to filming zones and regulatory approvals for both local and international media entities. The role supports applicants, resolves issues, and ensures records are accurately maintained. The role holder is expected to demonstrate strong teamwork skills and carry out his/her duties in accordance with the relevant business policies and procedures. No.Key Focus Area Key Accountabilities1. General Responsibilities · Implement the operational requirements for Permits, in line with the overall Permits strategy, vision and goals.· Work collaboratively with the Permits team, to ensure smooth and on-time delivery of services to applicants· Provide metrics and supporting documents to the Head of Permits, to support with the monthly KPI reports2. Permits Application Processing· Review and validate applications for filming, drone use, special event media coverage, and other regulated activities.· Verify that all documentation complies with current rules and guidelines.· Check location permissions, visa statuses, and equipment details where applicable.· Flag non-standard requests or missing elements for escalation.· Track processing time and ensure service delivery within SLAs.3. Authority Coordination and Site Clearance· Liaise with relevant government entities (e.g. Dubai Civil Aviation Authority, security services) for permit validation.· Support coordination for time-sensitive or priority permit types such as VIP projects or foreign productions.· Maintain documentation of site approvals and regulatory conditions tied to each permit.· Confirm permit conditions (e.g. time-of-day shooting, crowd limits) are communicated to applicants.· Support internal escalation of site or zone-related risks.4. Platform Management and Tracking· Enter and update permit statuses in the centralized system.· Ensure documentation is stored securely and traceably.· Run reports on permit volumes, processing time, and site-specific trends.· Track expired, revoked, or overdue permits and flag for follow-up.· Support digitization efforts to streamline permit workflows.5. Applicant Support and Inquiry Handling· Respond to applicant questions about permit categories, eligibility, and timelines.· Provide support to international applicants navigating multi-agency approvals.· Update support content such as permit guides and FAQs.· Record frequently asked questions and propose guidance updates.· Support the Head with resolution of complex cases.6. Process Monitoring and Feedback· Identify patterns in common applicant errors or delays.· Recommend permit form changes or workflow simplifications.· Participate in quality reviews and contribute to internal reporting.· Track satisfaction levels from applicant surveys or chatbot feedback.· Support the refinement of SLAs and service charters. Job SpecificationsKey Interactions & Nature of InteractionInternal:· Collaborate with colleagues within Permits to manage daily application queues and follow-up actions.· Report escalation-worthy or complex applications to the Head of Permits.External:· Handle inquiries from production teams, filming crews, or project managers regarding required permits.· Liaise with Dubai Civil Aviation Authority, municipal offices, or logistics teams for location-specific permissions.· Support international teams needing clarification on permit categories or approval pathways.Technical Skills· Proficient: Permit eligibility checks and documentation handling· Proficient: Case logging and processing in permit systems· Proficient: Knowledge of Dubai’s media zones and filming regulations· Familiar: Event licensing, filming coordination, and regulatory logistics· Strong service orientation and response tracking· Proficient: Command of written and spoken Arabic and EnglishBehavioral Competencies· Evoking and Disseminating Positive Energy – Basic· Community Focus and Responsiveness to its Needs – Basic· Time Management and Task Prioritization – Basic· E

General Responsibilities: Implement operational requirements for Permits and collaborate with the Permits team to ensure on-time service delivery. Provide metrics and supporting documents for monthly KPI reports. Permits Application Processing: review and validate applications for filming, drone use, and other regulated activities; verify documentation complies with rules; check location permissions, visa statuses, and equipment details; escalate non-standard requests; track processing time and ensure SLA adherence. Authority Coordination and Site Clearance: liaise with government entities for permit validation; coordinate time-sensitive or priority permit types; maintain site approvals and regulatory conditions; ensure permit conditions are communicated to applicants; support internal escalation of site or zone risks. Platform Management and Tracking: update permit statuses in the system; store documentation securely; generate reports on volumes, processing time, and trends; track expired or overdue permits; support digitization of workflows. Applicant Support and Inquiry Handling: respond to questions about permit categories and timelines; assist international applicants navigating multi-agency approvals; update guides and FAQs; document FAQs for guidance updates; assist Head with complex cases. Process Monitoring and Feedback: identify patterns in errors or delays; recommend form/process improvements; participate in quality reviews; monitor applicant satisfaction; support SLA and service charter refinements.