Technical Support Officer

Beginning of the main content section.Return to the home pagePrintable Format Job Description - Technical Support Officer (26000569)Job Description Technical Support Officer - (26000569) Job Description 1- Addressing technical issues encountered by users of the remote investigation and litigation program immediately.2- Checking the system's operation and safety at the remote investigation and litigation center and performing regular system maintenance.3- Assisting the incident management team at Level One and Two with tasks that require being near system users.4- Identifying and determining user feedback regarding the remote investigation and litigation program.5- Guiding users in case of any unclear aspects in using the remote investigation and litigation program.6- Escalating unresolved issues to the next level of specialized support staff at the remote investigation and litigation center.7- Conducting regular checks to maintain the system's operational status and reporting technical issues.8- Documenting and analyzing customer feedback and expectations regarding continuous improvement.9- Identifying technical issues and user feedback and addressing them according to priority Qualifications Bachelor's degree in Computer ScienceFamiliarity with systems and network managementProficiency in softwares: Microsoft Word, Excel, Outlook, Microsoft PowerPoint, and Adobe AcrobatGender: Male and Female Complete National Service (Male Candidates) Job Category: Legal and Judicial Support and InvestigationAdvertiser: Dubai Public ProsecutionEducational-level: BachelorRequired Nationality: UAE Only Suitable for people with determination: NoMonthly Salary: UnspecifiedSchedule-Time: Full timeJob Posting: 01/10/2026Unposting Date: 31/10/2026

Bachelor's degree in Computer Science. Familiarity with systems and network management. Proficiency in softwares: Microsoft Word, Excel, Outlook, Microsoft PowerPoint, and Adobe Acrobat.

1- Addressing technical issues encountered by users of the remote investigation and litigation program immediately. 2- Checking the system's operation and safety at the remote investigation and litigation center and performing regular system maintenance. 3- Assisting the incident management team at Level One and Two with tasks that require being near system users. 4- Identifying and determining user feedback regarding the remote investigation and litigation program. 5- Guiding users in case of any unclear aspects in using the remote investigation and litigation program. 6- Escalating unresolved issues to the next level of specialized support staff at the remote investigation and litigation center. 7- Conducting regular checks to maintain the system's operational status and reporting technical issues. 8- Documenting and analyzing customer feedback and expectations regarding continuous improvement. 9- Identifying technical issues and user feedback and addressing them according to priority