Manager National Teams Relations - Protocol & Hospitality

Team: Clubs, National Teams and Players Activity: Full-time Role grade: Manager (6) Direct reports: 0 Indirect reports: 0 Reporting to: Senior Manager National Teams Relations Role location: Riyadh, Saudi Arabia Job Purpose: As the Manager National Teams Relations - Protocol & Hospitality, you will be responsible for the design and execution of protocol, hospitality, and official support operations for national teams participating in the Esports Nations Cup (ENC). You will ensure that national team officials, federation representatives, and delegated guests experience a smooth, professional, and culturally appropriate tournament journey — from accreditation and arrival to competition days and official engagements. You will also play a key supporting role in relationship management, working closely with the Head of National Team Relations to deliver a world-class national teams experience. This role is ideal for candidates with experience in VIP hospitality, protocol operations, or mega-event delivery, and represents a more execution-focused, hands-on counterpart to the senior “Head of” role. Duties and Responsibilities - Design and implement protocol and hospitality processes for national team officials and representatives - Plan and manage hospitality zones dedicated to national teams, including access rules, services, and daily operations - Support the accreditation process for national team officials in coordination with central accreditation teams - Oversee official protocols, formal engagements, and on-site etiquette aligned with ENC and local requirements - Manage the integration and onboarding of National Team Managers into tournament operations and workflows - Act as an operational point of contact for national teams and diplomatic stakeholders during the event, resolving protocol or hospitality issues as they arise - Support the Head of National Team Relations in ongoing relationship management with national federations - Coordinate with internal stakeholders (event ops, guest services, security, accreditation) to ensure seamless delivery - Contribute to post-event reviews and continuous improvement of protocol and hospitality standards Education and Experience - Bachelor's or Master's degree in International Relations, Sports Governance, Business Administration, Legal or a related field. - 7+ years of experience in protocol, hospitality, guest services, or VIP operations, preferably in large-scale events. Knowledge, Skills, and Abilities - Experience working on mega events (sports, international conferences, festivals, or comparable environments), especially in a hospitality, protocol or relations role. - Exposure to traditional sports, international competitions, or national delegations is strongly preferred. - Esports or gaming ecosystem familiarity is a plus, but not mandatory. - Comfortable operating in structured environments with formal protocols and high-visibility stakeholders. - Professional fluency in English mandatory, with additional language skills such as French or Spanish as a plus. - Strong operational mindset with attention to detail. - Excellent interpersonal and stakeholder management skills. - Calm, confident, and service-oriented under pressure. - Cultural awareness, diplomacyand sensitivity in international settings. - Ability to translate high-level protocol requirements into practical execution. - Strong coordination and problem-solving skills during live events. Benefits - Relocation support - Transportation allowance - Competitive compensation - Housing allowance - VIP medical insurance - Opportunity to work on a new exciting project with a group of passionate professionals. You will get the freedom to excel and make a real impact Diversity disclaimer Our mission is to build a diverse organization where our members, regardless of background or identity, have a sense of belonging. We genuinely believe that thanks to creating a collaborative environment where different perspectives are valued, we can achieve more. Together, we want to reshape the boundaries of what is achievable in the esports domain.

Bachelor's or Master's degree in International Relations, Sports Governance, Business Administration, Legal or a related field. 7+ years of experience in protocol, hospitality, guest services, or VIP operations, preferably in large-scale events.

Design and implement protocol and hospitality processes for national team officials and representatives; Plan and manage hospitality zones dedicated to national teams, including access rules, services, and daily operations; Support the accreditation process for national team officials in coordination with central accreditation teams; Oversee official protocols, formal engagements, and on-site etiquette aligned with ENC and local requirements; Manage the integration and onboarding of National Team Managers into tournament operations and workflows; Act as an operational point of contact for national teams and diplomatic stakeholders during the event, resolving protocol or hospitality issues as they arise; Support the Head of National Team Relations in ongoing relationship management with national federations; Coordinate with internal stakeholders (event ops, guest services, security, accreditation) to ensure seamless delivery; Contribute to post-event reviews and continuous improvement of protocol and hospitality standards.