AVP, Trade Support - Dealer Assist & Data Readiness

JOB SUMMARY / INTRODUCTION The role supports the VP & Head of GM MO Trade Support by managing day-to-day Dealer Assist and Data Readiness activities across Global Markets products, ensuring Front Office Sales and Trading desks receive timely, accurate and consistent operational support. The role coordinates client ready-to-trade activities, product activation readiness, counterparty setup, account and portfolio readiness, static/reference data dependencies, SSI enrichment requirements and new product operational readiness from a Trade Support perspective. The role manages T0 Dealer Assist requests, trade booking support queries, allocation support, enrichment follow-up, affirmation/confirmation monitoring support and settlement-readiness dependencies, ensuring timely escalation and hand-off to relevant owner functions. The role works closely with Front Office, GM MO Trade Support, Operations, KYC, Credit, Compliance, GM Documentation, Reference Data, Technology, Product Control, Market Risk and regional teams to remove blockers, improve service quality and support scalable trade execution support.The role does not own independent Control & Governance responsibilities such as trading permissions controls, booking template controls, off-market monitoring, counterparty exposure monitoring, reconciliations, collateral management, regulatory reporting, RCSA/KRI ownership or control effectiveness testing. KEY RESPONSIBILITIES Dealer Assist Operating Discipline Execute and coordinate daily Dealer Assist activities in line with approved service standards, request channels, escalation protocols and handover routines. Manage Front Office request intake, triage, prioritisation, allocation and follow-up across assigned products, desks or regional coverage points. Support trade booking queries, client account allocations, portfolio allocations, sales-support requests and trade-flow coordination required by Sales and Trading desks. Maintain request logs, workload trackers, escalation records and service commentary to support transparent service management. Identify recurring Dealer Assist issues, process gaps and capacity constraints, and escalate improvement opportunities to the VP & Head of GM MO Trade Support. Client Activation and Ready-to-Trade Coordination Coordinate client onboarding and ready-to-trade activities with KYC, Credit, Compliance, GM Documentation, Reference Data, Operations and Front Office teams. Track client, counterparty, product, account, portfolio, SSI, static data and reference-data dependencies required for trading enablement. Support product activation and counterparty activation by coordinating required data, documentation, system setup and stakeholder actions. Escalate onboarding blockers, incomplete setup items, documentation gaps and system-readiness issues impacting Front Office execution. Maintain readiness trackers and provide timely updates on open actions, owners, deadlines and risks to trade readiness. Data Readiness and Static / Reference Data Coordination Support static data, reference data, market data and SSI readiness activities required for accurate trade booking, enrichment, validation and downstream processing. Coordinate with Reference Data, Technology, Operations, Market Risk and relevant owner functions to resolve data-quality or setup issues impacting trade support. Perform completeness checks on operational data dependencies and ensure items are appropriately routed, tracked and escalated. Support new product operational readiness by coordinating data, system and workflow dependencies from a Trade Support perspective. Identify recurring data-readiness issues and support root-cause analysis, remediation actions and process standardisation. T0 Trade Support and Enrichment Support Support T0 trade support activities including non-economic booking support, enrichment follow-up, allocation support and trade-flow coordination. Coordinate with T0 Validation teams to ensure required trade-support information is complete and available for validation, affirmation, confirmation and settlement-readiness processes. Support Front Office queries relating to booking support, account/portfolio mapping, SSI enrichment, missing data and trade-support dependencies. Escalate aged, urgent or high-impact trade support items to the VP & Head of GM MO Trade Support and relevant owner functions. Ensure unresolved control, reconciliation, collateral, regulatory or risk-monitoring matters are handed off to GM MO Control & Governance or other owner functions as appropriate. Affirmation, Confirmation and Settlement-Readiness Support Monitor assigned affirmation and confirmation support items, coordinating follow-up with relevant teams where trade-support information is required. Support settlement-readiness by ensuring account setup, allocation, SSI, enrichment and required non-economic data dependencies are complete or escalated. Coordinate with Operati

Dealer Assist Operating Discipline: Execute and coordinate daily Dealer Assist activities; manage Front Office request intake, triage, prioritisation, allocation and follow-up; support trade booking queries, client account allocations, portfolio allocations, sales-support requests and trade-flow coordination; maintain request logs, workload trackers, escalation records and service commentary; identify recurring issues and escalate improvements. Client Activation and Ready-to-Trade Coordination: Onboard clients and coordinate ready-to-trade activities with KYC, Credit, Compliance, Documentation, Reference Data, Operations and Front Office; track dependencies for trading enablement; support product and counterparty activation; escalate blockers and readiness issues; maintain readiness trackers. Data Readiness and Static/Reference Data Coordination: Support static/reference/market data and SSI readiness; coordinate with Reference Data, Technology, Operations, Market Risk; perform completeness checks and ensure data is routed and escalated; support new product readiness. T0 Trade Support and Enrichment: Support non-economic booking, enrichment follow-up, allocation, trade-flow coordination; coordinate with T0 Validation for verification; assist Front Office with booking, mapping, SSI enrichment, missing data; escalate high-priority items; hand off unresolved control, reconciliation, collateral, regulatory or risk-monitoring matters to appropriate owner functions. Affirmation, Confirmation and Settlement-Readiness Support: Monitor affirmation/confirmation items; coordinate follow-up; ensure settlement readiness through complete account setup, allocation, SSI and non-economic data dependencies; coordinate with Operations.