Operations Officer

The Operations Officer - Corporate ensures effective appointment scheduling, team dispatching, and execution of the pest management services as per Rentokil Boecker® standards. He/ She works with a Client-Oriented attitude in order to offer an exceptional client experience. Rentokil Boecker® Operations Officer - Corporate is held accountable for the below job responsibilities: ● Implement the standards set in Rentokil Boecker® Operations Manual. ● Schedule appointments as per client’s availability. ● Arrange a proper dispatching for all teams. ● Follow up on pending appointments if any and set a monthly plan to keep them to a minimum. ● Ensure that chemicals and non-chemical products are always available in adequate quantities for each team and monitor their consumption. ● Prepare daily schedules for on-site technicians and guarantee that the treatment is executed as per the programmed work schedule. ● Arrange and confirm distribution of promotional items as per the marketing calendar. ● Communicate with the sales department regarding new clients; check and sign the Survey Sheet. ● Handle call backs and solve them within 48 hours. ● Follow up on the Call Back report. ● Ensure all vehicles have Rentokil Boecker® warning signs (Fumigation, Floor warning signs, etc.), bait stations’ service records and other labels. ● Generate and submit the assigned reports to concerned management. ● Handle the client’s data accurately and timely on Rentokil Boecker® systems. ● Review submitted treatment reports and take action when deemed necessary. ● Perform CVCs (Customer Voice Counts) and field audits to ensure Health and Safety Standards are properly applied. ● Schedule yearly pest control treatments and follow up on their execution. ● Liaise with and advise clients on pests, sanitation and pest proofing recommendations, pesticide and pest control treatments including information on control strategies appropriate to each situation. ● Advise technicians on pending payments to be collected from clients. ● Prepare an overtime report and submit it to the Operations Manager for approval. ● Assist the Operations Manager in preparing and delivering training sessions when needed. ● Attend monthly Operations meetings, recommend and highlight call backs, problems and conflicts. ● Act as a PMP ambassador and enhance communication between PMP and other team members. ● Handle all PMP related requests (leaves, loans, uniforms, certificates...) and communicate them to concerned parties. Benefits ● 22 vacation days per year ● medical insurance class A ● 1 ticket per year to visit home country

Implement the standards set in Rentokil Boecker® Operations Manual. Schedule appointments as per client’s availability. Arrange proper dispatching for all teams. Follow up on pending appointments and set a monthly plan. Ensure chemicals and non-chemical products are available and monitor consumption. Prepare daily schedules for on-site technicians and guarantee treatment execution as programmed. Arrange and confirm distribution of promotional items per marketing calendar. Communicate with sales regarding new clients; check and sign the Survey Sheet. Handle call backs and resolve within 48 hours. Follow up on Call Back report. Ensure vehicles have warning signs, bait stations’ service records and labels. Generate and submit assigned reports. Handle client data accurately on systems. Review treatment reports and take action when needed. Perform CVCs and field audits to ensure Health and Safety Standards. Schedule yearly pest control treatments and follow up on execution. Liaise with and advise clients on pests, sanitation and pest proofing recommendations and information on control strategies. Advise technicians on pending payments to be collected from clients. Prepare an overtime report for approval. Assist Operations Manager in training sessions. Attend monthly Operations meetings and highlight issues. Act as PMP ambassador and enhance communication with PMP. Handle all PMP related requests (leaves, loans, uniforms, certificates) and communicate them to concerned parties.