BBD - Relationship Manager (Outsourced)

Role : Relationship Manager Location : Dubai Role Purpose: This role is primarily responsible for developing and maintaining business relationships with SBF clients to fulfill their banking requirements. Enhance customer relationships through regular planned meetings to maintain proper business relationship, identify further opportunities for x-sell and improve service Key Accountabilities of the role Revenue: Expenses: Net Income: Assets: Consumer satisfaction, loan/financing repayment performance, loan/financing delinquency rates, consumer retention, substantiated Complaints, compliance with regulatory requirements/best practices guidelines and codes of conduct No of valid customer complaints, Percentage of Delinquent customers, No. of customer exits due to Financial Crime Compliance reasons Specialist Skills / Technical Knowledge Required for this role: Good knowledge of ADIB’s Business Banking products & services Experience of credit analyses. Good knowledge of ADIB’s Operational Policies & Procedures Proficient in credit appraisal techniques including credit, risk, business & financial analysis. Knowledge of Business Relationship Management. Fair Knowledge of UAE banking practices, regulations & risks Good Knowledge of Anti-Money laundering regulations issued by the UAE Central Bank and other regulatory authorities General awareness of competitors in the local market Excellent knowledge of service standards Knowledge of Cross Sales Computer skills Excellent Communication Skills

Good knowledge of ADIB’s Business Banking products & services; experience of credit analyses; proficient in credit appraisal techniques including credit, risk, business & financial analysis; knowledge of Business Relationship Management; fair knowledge of UAE banking practices, regulations & risks; knowledge of Anti-Money Laundering regulations issued by the UAE Central Bank and other regulatory authorities; excellent knowledge of service standards; knowledge of cross sales; computer skills; excellent communication skills.

Develop and maintain business relationships with SBF clients to fulfill their banking requirements. Enhance customer relationships through regular planned meetings to maintain proper business relationship, identify cross-sell opportunities and improve service. Key accountabilities include monitoring customer satisfaction, loan/financing repayment performance, delinquency rates, consumer retention and ensuring compliance with regulatory requirements and best practices.