Demand Planning Specialist

Date Posted: 2026-11-06Country: United Arab EmiratesLocation: Otis L.L.C, 37th floor, The One Tower, Sheikh Zayed Road, Dubai, United Arab EmiratesRole Overview: The Demand Planning Specialist is responsible for ensuring the availability of Elevator spare parts across Middle East through effective demand forecasting, inventory planning, order follow-up, and cross-functional coordination. The role will develop demand plans based on both historical consumption trends and future business requirements, taking into consideration changes in the elevator portfolio, modernization activities, maintenance contracts, and anticipated field demand. Close collaboration with the Field Service organization is essential to anticipate future spare parts requirements and ensure continuity of operations. Key Responsibilities: Spare Parts Identification & Classification - Maintain the spare parts portfolio across service, modernization, and critical stock requirements. - Classify parts based on criticality, demand patterns, inventory strategy, and service needs. - Maintain part family, equipment, and planning classifications to support accurate forecasting and replenishment. - Partner with the Spare Parts Specialist and Field Service teams to define critical spare parts requirements based on equipment population, modernization activity, major projects, and service obligations. Spare Parts Demand Planning- Develop and maintain spare parts demand forecasts for key markets, including UAE and KSA. - Extract and consolidate JDE data, including historical consumption, stock on hand, due in, backlog, and E&O items. - Maintain accurate demand planning data, calculations, and outputs. - Analyze historical consumption and purchasing trends to forecast future requirements. - Apply ABC-XYZ analysis to define planning approaches and stock coverage. - Partner with Field Service teams to understand new contracts, portfolio growth, aging equipment, modernization projects, and obsolescence. - Translate operational requirements into inventory and procurement needs. - Anticipate demand changes based on portfolio and service requirements. - Run periodic demand planning cycles and prepare order and executive summaries, including quantities and estimated values. - Validate proposed order quantities to prevent overstocking and exclude E&O items. - Review order recommendations with Service teams and assess requested adjustments. - Submit final order recommendations to the Supply Chain Business Partner for approval before Procurement placement. Inventory Planning & Availability- Ensure critical spare parts availability for field operations. - Define replenishment requirements and safety stock levels. - Maintain reorder points and Min/Max stock levels. - Monitor shortages, excess inventory, and slow-moving stock. - Review open stock orders against demand and recommend cancellations where required. - Drive inventory optimization while maintaining service levels. - Support annual and periodic inventory reviews. Order Tracking & Supply Monitoring- Follow up on open orders and replenishment requests. - Review the DP Orders Tracker and resolve ordering blockers. - Monitor backlog against open orders and initiate fill orders for uncovered demand. - Monitor supplier availability and lead times. - Compare actual vs. planned lead times and update planning parameters accordingly. - Track shipment status and expected delivery dates. - Escalate delays and potential stock-out risks. - Maintain order and parts availability visibility in JDE and reporting tools. Warehouse Coordination- Work with warehouse teams to verify stock availability and inventory accuracy. - Investigate inventory discrepancies and support corrective actions. - Coordinate urgent replenishment for critical spare parts. Logistics Coordination- Ensure shipment updates are available and communicated to stakeholders. - Track shipment status and expected delivery dates. - Identify and help resolve delivery bottlenecks. - Work with Logistics to improve shipment and arrival visibility. Cross-Functional CollaborationServe as the key coordination point between: - Field Service - Warehouses - Procurement - Logistics - Supply Chain Management - Facilitate regular reviews to align demand forecasts, inventory levels, and supply plans with business needs. Governance & Monthly Reviews- Lead monthly Spare Parts Demand Review meetings. - Prepare dashboards covering: Inventory levels Spare parts availability Open orders Backorders Supplier lead times Shipment status Inventory risks - Monitor demand planning KPIs and present performance and corrective actions to stakeholders and management. - Review forecast accuracy and adjust forecasting models and planning parameters as needed. - Drive continuous improvement in demand planning and inventory management. Minimum Qualifications: - 5- 7 years of experience in Demand Planning for Spare Parts - Experience with ERP systems (JDE preferred) - Strong knowled