Service Technician

Date Posted: 2026-10-09Country: Saudi ArabiaLocation: Otis Elevator Company Saudi Arabia Ltd, 10th Floor, Khajoqshi Tower, Dahran Main Road, Khobar, Saudi ArabiaJob Title: Service Technician Location: Khobar Responsibilities: - Performs planned and unplanned adjustments, repairs, and corrective maintenance, with the ability to independently troubleshoot mechanical, electrical, and operational faults and restore equipment safely and efficiently. - Attends call-backs promptly, carries out systematic fault finding and root-cause analysis, completes necessary repairs, and takes appropriate corrective actions to reduce repeat call-backs and improve equipment reliability. - Monitors units with high call-back rates, recurring faults, or critical conditions, identifies the underlying issues, and recommends suitable corrective and preventive actions. - Identifies and reports abnormalities, worn or defective components, missing parts, safety concerns, and other equipment deficiencies identified during PPM, call-backs, or routine inspections. - Proactively identifies T-Lead opportunities during maintenance visits, call-backs, troubleshooting, and inspections by recognizing requirements for repairs, replacement of defective or obsolete components, upgrades, and modernization. - Provides clear technical findings and recommendations to support T-Lead generation, quotations, and additional business opportunities, while ensuring that recommendations are based on actual equipment condition and customer requirements. - Coordinates with the Line Operators and relevant support teams to ensure call-backs are attended to within the defined service-level requirements. - Maintains accurate and timely documentation, including timesheets, log cards, maintenance JHA, OSA forms, SVR sheets, and other required service records. - Ensures all maintenance, troubleshooting, and repair activities comply with OTIS safe working procedures, WWJSSS requirements, client site regulations, and required PPE standards. - Supports and guides junior mechanics during service and maintenance activities, helping improve their technical, troubleshooting, and safety skills. - Maintains professional communication with customers, explains technical findings appropriately, and helps build customer confidence through effective troubleshooting, reliable service, and value-added recommendations. - Immediately reports accidents, near misses, unsafe conditions, potential hazards, and other safety concerns to the Supervisor Qualifications: * ITI / Diploma in Electrical or Mechanical / B. Tech. Experience: * Minimum of 5-8 years of experience in the elevator and escalator industry. * Strong knowledge of elevator and escalator systems and components * Proficiency in troubleshooting and repair techniques * Understanding of safety regulations and industry best practices * Excellent problem-solving and analytical skills * Ability to work independently and as part of a team * Strong communication and interpersonal skills If you live in a city, chances are we will give you a lift or play a role in keeping you moving every day. Otis is the world’s leading elevator and escalator manufacturing, installation, and service company. We move 2.4 billion people every day and maintain approximately 2.4 million customer units worldwide, the industry's largest Service portfolio. You may recognize our products in some of the world’s most famous landmarks including the Eiffel Tower, Empire State Building, Burj Khalifa and the Petronas Twin Towers! We are 72,000 people strong, including engineers, digital technology experts, sales, and functional specialists, as well as factory and field technicians, all committed to meeting the diverse needs of our customers and passengers in more than 200 countries and territories worldwide. We are proud to be a diverse, global team with a proven legacy of innovation that continues to be the bedrock of a fast-moving, high-performance company. When you join Otis, you become part of an innovative global industry leader with a resilient business model. You’ll belong to a diverse, trusted, and caring community where your contributions, and the skills and capabilities you’ll gain working alongside the best and brightest, keep us connected and on the cutting edge.  We provide opportunities, training, and resources, that build leadership and capabilities in Sales, Field, Engineering and Major Projects and our Employee Scholar Program is a notable point of pride, through which Otis sponsors colleagues to pursue degrees or certification programs. Today, our focus more than ever is on people. As a global, people-powered company, we put people – passengers, customers, and colleagues – at the center of everything we do. We are guided by our values that we call our Three Absolutes – prioritizing Safety, Ethics, Quality in all that we do. If you would like to learn more about environmental, social and governance (ESG) at Otis click here.