Specialist, Business Banking - Emiratized

Evaluate Existing Business Processes & propose Process Improvements Creates processes and integrates voice of the customer insights into cross-functional action plans. Drives root cause analysis and work with all channels to identify and implement business process improvements that will prevent recurrence of issues Formulate & manage end to end process for all customer communication

Graduate with at least 3 years relevant local market knowledge in retail banking product and services  Sound compliance, ops or product or sales governance background  Customer obsessed, change focused pragmatist  Good communication & interpersonal skills

Internal Collaboration  Responsible to engage with process owners and internal stakeholders for the purpose of NPS monitoring and achieve benchmark scores for the unit  Develops relationships and coordinates with team members and other departments to meet client service expectations.  Support implementation of KYC related projects and initiatives  Ensure the On-boarding/KYC team processes cases within agreed TAT / SLA.  Receive inbound customer calls redirected to RMs by Branches / Call Center / Client Services and attend till resolution of complaint / query response.   Customer Acquisition Support  Analyses and reviews of new applications and recommends cases in view of prescribed policy.  Checks availability and validity of supporting ID and legal documents, verifies attestation of origin al documents, applications, employment and contact point. Does the data entry in relevant on boarding system.   Customer Service Support   Supports assigned team in opening of new accounts for customers and coordinates.  Works closely with the assigned team on day-to-day relationship management activities and ensure offering high quality services according to the banks standards.  Audits and reviews original documents and assure that they are filled and saved.  Ensures all regulatory, audit and compliance requirements are in place and all the internal control s are in order to maintain highest standards of operational efficiency minimize the operational losses and reduce the number of near misses.