Housekeeping Manager

Description A little taste of your day-to-day: Every day is different at IHG, but you’ll mostly be: • Leading and developing your team: Manage, coach, and inspire the Housekeeping team, fostering a culture of collaboration, accountability, and continuous improvement. • Maintaining exceptional standards: Ensure that all guest rooms, suites, public areas, and back-of-house spaces are maintained to the highest standards of cleanliness, presentation, and quality, in line with IHG brand standards. • Creating memorable guest experiences: Work closely with the Front Office and other operational departments to anticipate guest needs, accommodate special requests, and ensure personalised attention for VIPs, returning guests, and other valued visitors. • Driving quality and consistency: Conduct regular inspections and quality assessments, identify opportunities for improvement, and implement procedures that safeguard the hotel’s standards and enhance the guest experience. • Managing resources and inventory: Oversee the purchasing, storage, and distribution of linen, amenities, cleaning products, and equipment, ensuring efficient stock management while minimising waste and supporting the hotel’s sustainability initiatives. • Taking financial responsibility: Contribute to the preparation and management of departmental budgets, monitor costs and productivity, and identify opportunities to improve operational efficiency without compromising quality. • Ensuring health, safety, and compliance: Maintain a safe working environment by ensuring that all colleagues follow relevant health, safety, hygiene, and environmental regulations, as well as the hotel’s internal procedures. • Collaborating across departments: Build strong working relationships with other Heads of Department to ensure seamless communication, effective planning, and an outstanding overall guest experience. • Supporting operational excellence: Oversee deep-cleaning programmes, periodic maintenance activities, and special projects. Lead by example and support your team on the floor whenever operational demands require it. • Developing talent and engagement: Identify training needs, support individual development, and create an environment in which colleagues feel valued, motivated, and empowered to deliver their best. What We Need from You • Minimum of 2-3 years total experience in the same position with proven training and team building skills. • Ability to manage multiple projects and deadlines; works well under pressure. • Results-oriented and able to make decisions and empower colleagues to ensure that they are exceeding guest expectations. • Must speak fluent English • (Arabic speaker is preferred). What you can expect from us: • We give our people everything they need to succeed. From a competitive salary that rewards all your hard work to a wide range of benefits designed to help you live your best work life – impressive room discounts and some of the best training in the business. • Our mission is to welcome everyone and create inclusive teams where we celebrate difference and encourage colleagues to bring their whole selves to work. IHG Hotels & Resorts provides equal employment opportunities to applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability. We promote a culture of trust, support, and acceptance. Always welcoming different backgrounds, experiences, and perspectives. • IHG gives every member of the team the room they need to belong, grow and make a difference in a collaborative environment. We know that to work well, we need to feel well – both inside and outside of work – and through my Wellbeing framework, we are committed to supporting wellbeing in your health, lifestyle, and workplace. So, join us and you’ll become part of our ever-growing global family.

Minimum of 2-3 years total experience in the same position with proven training and team building skills. Ability to manage multiple projects and deadlines; works well under pressure. Results-oriented and able to make decisions and empower colleagues to ensure that they are exceeding guest expectations. Must speak fluent English (Arabic speaker is preferred).

Leading and developing your team: Manage, coach, and inspire the Housekeeping team, fostering a culture of collaboration, accountability, and continuous improvement. Maintaining exceptional standards: Ensure guest rooms, suites, public areas, and back-of-house spaces are maintained to the highest standards of cleanliness, presentation, and quality, in line with brand standards. Creating memorable guest experiences: Work with Front Office and other operational departments to anticipate guest needs and ensure personalised attention for VIPs and returning guests. Driving quality and consistency: Conduct inspections and quality assessments, implement procedures to safeguard standards and enhance guest experience. Managing resources and inventory: Oversee purchasing, storage, and distribution of linen, amenities, cleaning products, and equipment, ensuring efficient stock management and sustainability. Taking financial responsibility: Assist in departmental budgets, monitor costs and productivity, seek opportunities to improve operational efficiency. Ensuring health, safety, and compliance: Maintain a safe working environment and ensure adherence to health, safety, hygiene, and environmental regulations and internal procedures. Collaborating across departments: Build strong relationships with other Heads of Department for seamless communication and planning. Supporting operational excellence: Oversee deep-cleaning programmes, maintenance activities, and special projects; lead by example and support team on the floor when needed. Developing talent and engagement: Identify training needs and foster an environment where colleagues feel valued and motivated.