Housekeeping Intern at voco® Dubai The Palm

About Us Welcome to voco. Drawing on our years of experience in delivering True Hospitality, voco Hotels, gives people a different choice. Hotels that are reliable enough to depend on, but different enough to be fun. Our new family of hotels are connected by their individual characters that make memorable travel dependable. Unstuffy hotels, where people feel comfortable to relax, and just get on with relaxing. Hotels that stand out from the crowd. Becoming part of the family, everyone’s a host… Every great stay starts with a great host, who are the beating heart of our hotels. Our teams are there when people need them but, give them space to relax. It’s these thoughtful touches that give our service the balance guests adore: natural and easy-going but, also friendly without being over the top. voco Dubai Palm The Palm is conveniently located on the trunk of the manmade island while being part of “Palm West Beach”, a trendy and vibrant spot with an array of exceptional dining concepts. Your day to day As a Housekeeping Intern – you’ll make sure our rooms and suites are always ‘fresh and welcoming’ for our guests after a busy day at work – creating a haven for them to escape and relax in - or get a bit of last-minute work done. Your responsibilities are: • Attend shift briefing, receive daily room assignments through the Message Box Application, and sign in for master keys. • Keep trolley organized, clean, and fully stocked with linen, guest supplies, amenities, and cleaning chemicals at all times. • Clean all assigned guestrooms according to the day's requirements and in compliance with IHG Way of Clean standards and hotel procedures. • Ensure all room statuses are updated accurately and in real time through the Message Box Application, including Cleaned, DND, Refused Service, Sleep Out, Out of Order, Out of Service, and any other applicable status. • Acknowledge, action, and close all assigned tasks, guest requests, and service orders through the Message Box Application within the established service standards. • When making beds and changing linen, ensure all linen items are clean, well-presented, free from stains, tears, or damage. • Ensure guestrooms, bathrooms, balconies, corridors, and assigned service areas are cleaned and maintained to the highest standard. • Immediately report any maintenance defects, damages, safety hazards, unusual observations, or guest concerns to the Floor Supervisor and update them through the Message Box Application where applicable. • Immediately r