IHG Hotels & Resorts

Door Ambassador - InterContinental Ras Al Khaimah Mina Al Arab Resort & Spa

Ras Al Khaimah, UAEPosted 1 weeks ago

Salary
AED 12k–18k a month· est.
Job type
Full time
Level
Junior
Field
Hospitality & Tourism
Work mode
On site

About the role

As the world’s largest family of luxury hotels, we take great pride in being genuine ambassadors of the InterContinental® brand. Shaped by decades of international know-how and local insight, our passion for luxury travel spans cultures and customs, inspiring us to create warm and refined experiences for those seeking a richer perspective on the world. Each of our hotels has its own distinctive style and sense of place, where we take every opportunity to deliver personal and meaningful guest experiences. If you would like to embrace a wider world of opportunities, we would be delighted to welcome you to the world’s most international luxury hotel brand. Located on Hayat Island, InterContinental Ras Al Khaimah Mina Al Arab Resort & Spa is a luxury beachfront resort where island living meets authentic Arabian hospitality. Less than an hour from Dubai, the resort offers a refined yet relaxed escape surrounded by natural landscapes, open sea views, and powder-soft beaches. With a collection of rooms, villas, and residences, a variety of restaurants and bars, and award-winning spa and leisure facilities, we focus on creating thoughtful, personal, and memorable experiences for families, couples, and groups in a true resort setting. We're looking for a Door Ambassador to join our Front Office team and create memorable first and last impressions for every guest. You'll be the welcoming face of our resort, ensuring every arrival and departure is handled with warmth, professionalism and genuine care. A little taste of your day-to-day: Every day is different, but you’ll mostly be: • Welcoming and greeting guests upon arrival and departure, creating a warm and memorable first and last impression. • Maintaining a professional and welcoming presence at the resort's main entrance, ensuring a smooth flow of guest arrivals and departures. • Assisting guests with luggage, transportation arrangements and directions while working closely with the Bell Service and Concierge teams. • Recognising returning guests, VIPs and IHG One Rewards members, ensuring personalised service and attention. • Anticipating guests' needs, responding promptly to requests and ensuring their comfort and satisfaction. • Providing accurate information about resort facilities, dining outlets, activities, local attractions and transportation options. • Coordinating with Front Office, Concierge, Bell Service, Security and other departments to ensure a seamless guest experience. • Supporting Bell Service operations, including luggage handling, message delive

Responsibilities

  • Welcoming and greeting guests upon arrival and departure, creating a warm and memorable first and last impression.
  • Maintaining a professional and welcoming presence at the resort's main entrance, ensuring a smooth flow of guest arrivals and departures.
  • Assisting guests with luggage, transportation arrangements and directions while working closely with the Bell Service and Concierge teams.
  • Recognising returning guests, VIPs and IHG One Rewards members, ensuring personalised service and attention.
  • Anticipating guests' needs, responding promptly to requests and ensuring their comfort and satisfaction.
  • Providing accurate information about resort facilities, dining outlets, activities, local attractions and transportation options.
  • Coordinating with Front Office, Concierge, Bell Service, Security and other departments to ensure a seamless guest experience.
  • Supporting Bell Service operations, including luggage handling, message delivery

Skills

  • Guest service
  • Front desk coordination
  • Luggage handling
  • Transportation arrangements
  • Customer greeting and communication
  • VIP and loyalty recognition
  • Knowledge of local attractions and facilities
  • Collaboration with hotel departments
  • Concierge coordination
  • Problem solving
  • Multitasking

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