Learning & Quality Coordinator-InterContinental The Red Sea Resort

Learning & Quality Coordinator-InterContinental The Red Sea Resort Department: Human Resources / Learning & Development Reports To: Learning & Development Manager / HR Manager Job Purpose To support the Learning & Development and Quality functions by coordinating training activities, maintaining training records, supporting quality initiatives, and ensuring colleagues receive the required training in line with hotel and IHG standards. Key Responsibilities • Coordinate and schedule training sessions for all hotel departments. • Prepare training calendars, attendance sheets, training materials, and related documents. • Maintain accurate and up-to-date training records for all colleagues. • Follow up with departments regarding mandatory and departmental training requirements. • Support the implementation of IHG and hotel learning programs. • Monitor training attendance and completion rates. • Assist in preparing training reports and Learning & Development KPIs. • Support quality audits and follow up on action plans and improvement areas. • Coordinate colleague assessments, evaluations, and feedback related to training. • Assist in organizing orientation and induction programs for new joiners. • Ensure training documentation is properly filed and readily available for audits. • Coordinate with department heads to identify training needs and requirements. • Support employee engagement and quality initiatives across the hotel. • Ensure all activities comply with hotel policies, IHG standards, and applicable regulations. • Perform any other duties related to Learning & Quality as assigned by management. Qualifications & Skills • Diploma or Bachelor’s degree in Human Resources, Hospitality, Business Administration, or a related field. • Previous experience in Learning & Development, Quality, HR, or hotel operations is preferred. • Good communication and coordination skills. • Strong organizational and time-management skills. • Good command of English; Arabic is an advantage. • Proficiency in Microsoft Office, particularly Excel and PowerPoint. • Ability to maintain accurate records and handle multiple tasks efficiently. • Strong attention to detail and follow-up skills.