IHG Hotels & Resorts
Doorperson
Kuwait City, KuwaitPosted 2 months ago
- Salary
- AED 2k–3k a month· est.
- Job type
- Full time
- Level
- Entry level
- Field
- Hospitality & Tourism
- Work mode
- On site
About the role
YOUR DAY-TO-DAY •Greet all guests, visitors, and VIPs warmly and professionally as they arrive or depart the hotel. •Open doors, assist with luggage, and provide direction or escort to the reception or appropriate areas. •Coordinate with Bellmen and the Front Office team to manage guest arrivals and departures efficiently. •Assist with hailing taxis, arranging transportation, and directing traffic in front of the hotel to ensure smooth flow. •Provide information on hotel facilities, services, and local attractions with confidence and accuracy. •Maintain a strong presence at the main entrance, upholding the hotel’s image and security protocols at all times. •Monitor and manage the cleanliness and appearance of the entrance, driveway, and lobby areas. •Anticipate guest needs and respond promptly to guest requests, inquiries, or concerns. •Assist with handling packages, deliveries, and special guest arrangements as needed. •Support the Front Office and Concierge teams during busy periods with a proactive, can-do attitude. •
Responsibilities
Greet all guests, visitors, and VIPs warmly and professionally as they arrive or depart the hotel. Open doors, assist with luggage, and provide direction or escort to the reception or appropriate areas. Coordinate with Bellmen and the Front Office team to manage guest arrivals and departures efficiently. Assist with hailing taxis, arranging transportation, and directing traffic in front of the hotel to ensure smooth flow. Provide information on hotel facilities, services, and local attractions with confidence and accuracy. Maintain a strong presence at the main entrance, upholding the hotel’s image and security protocols at all times. Monitor and manage the cleanliness and appearance of the entrance, driveway, and lobby areas. Anticipate guest needs and respond promptly to guest requests, inquiries, or concerns. Assist with handling packages, deliveries, and special guest arrangements as needed. Support the Front Office and Concierge teams during busy periods with a proactive, can-do attitude.
Skills
- Guest services
- Door supervision
- Luggage handling
- Transportation coordination
- Front Office coordination
- Guest relations
- Concierge support
- Hospitality operations
- VIP guest service
- Security protocol adherence
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