Director of Rooms - voco™ Riyadh

We want to welcome you to a world of bringing True Hospitality to everyone. When you join us at IHG®, you become part of our global family. A welcoming culture of warmth, honesty and a passion for providing True Hospitality. We pride ourselves on letting your personality and passions shine, recognizing the individual contribution you make and supporting your ambition to learn and create your own career path. In making a difference to our guests and owners, colleagues and communities, every day is a chance to create great and unique experiences, in your own way.With over 370,000 colleagues in nearly 100 countries sharing our values, there’s countless opportunities at your fingertips. We’re growing; grow with us. Exceptional design meets contemporary comfort at voco™ Riyadh . We’re on King Fahad Road at the heart of the city’s booming business district. Only 30 minutes from King Khalid International Airport . Opposite the Ministry of Interior, and steps away from other government offices. Key Responsibilities • Lead and manage all Rooms Division operations, ensuring smooth and efficient day-to-day performance. • Deliver exceptional guest experiences and maintain high levels of guest satisfaction and loyalty. • Ensure compliance with voco™and IHG brand standards, policies, and operating procedures. • Drive Front Office and Housekeeping performance, productivity, and service excellence. • Monitor guest feedback, online reviews, quality scores, and operational KPIs, developing action plans for continuous improvement. • Maximize room revenue through effective coordination with Revenue Management and Commercial teams. • Monitor occupancy, ADR, RevPAR, room availability, upselling, and other Rooms Division performance indicators. • Ensure effective room inventory management, including VIP rooms, out-of-order rooms, room readiness, and room allocation. • Lead and develop Rooms Division leaders and colleagues through coaching, training, performance management, and succession planning. • Maintain high standards of cleanliness, presentation, safety, and maintenance throughout guest rooms and public areas. • Manage departmental budgets, payroll, expenses, and productivity in line with financial objectives. • Collaborate closely with Engineering, Sales, Revenue, F&B, Finance, and other departments to ensure seamless hotel operations. • Handle guest concerns and service recovery professionally, ensuring timely resolution and follow-up. • Participate actively in hotel leadership meetings, operational reviews, and strategic planning. • Drive a culture of continuous improvement, accountability, teamwork, and genuine care for guests and colleagues. Key Requirements • Bachelor's degree or equivalent qualification in Hospitality Management, Hotel Management, or a related field. • Minimum 5–7 years of Rooms Division experience, with proven experience in a senior management or Director-level role. • Strong operational knowledge of Front Office and Housekeeping functions. • Previous experience with an international hotel brand is highly preferred. • Experience with IHG/ voco™ standards and systems will be an advantage. • Strong understanding of hotel operations, room revenue, budgeting, forecasting, and Rooms Division KPIs. • Excellent leadership, communication, interpersonal, and problem-solving skills. • Strong commercial awareness with the ability to identify opportunities to improve room revenue and profitability. • Proven ability to lead, motivate, coach, and develop diverse teams. • Strong knowledge of guest experience, quality assurance, and service recovery. • Ability to work effectively in a fast-paced, multicultural hotel environment. In return for your hard work, you can look forward to a competitive salary and benefits package – including duty meals and discounted hotel accommodation worldwide. What's more, because your career will be as unique as you are, we'll give you all the tailored support you need to make a great start, be involved and grow. And because the voco™ Hotels & Resorts brand belongs to the IHG® family of brands, you'll also benefit from all of the opportunities that come from being part of a successful, global hospitality company with over 5000 hotels in over 100 countries around the world. So whoever you are, whatever you love doing, bring your passion to voco™ and IHG and we'll make sure you'll have room to be yourself. Find out more about joining us today by going to careers.ihg.com.