Reservations Agent @ Hotel Indigo Dubai Downtown

At Hotel Indigo Dubai Downtown, every stay begins before the guest even walks through our doors. We are looking for a warm, confident, and detail focused Reservations Agent who knows how to turn an enquiry into an exciting stay. If you enjoy connecting with people, have a natural flair for conversation, and love making the booking journey feel effortless, this could be your next adventure. About Us A little curiosity can take you anywhere. So, at Hotel Indigo ®, we do more than satisfy our guests' curiosity, we inspire them. Our passionate colleagues help create memorable and unique experiences for our guests; in a place truly connected to the local neighbourhood, infused with intriguing design and local flavours. Where every day brings new discoveries, fresh experiences, and unexpected ideas. And just like our hotels, no two colleagues are the same. So, we’re curious about YOU. How will you inspire the eclectic rhythm in our hotels? How will you bring the local neighbourhood story to life? At Hotel Indigo® hotels, we’re excited to meet spirited characters who can delight the most curious guests. The hotel boasts 269 tastefully decorated rooms, each thoughtfully designed to reflect the hotels neighbourhood story. Your Day to Day As our Reservations Agent, you will be the first point of contact for many of our guests, handling reservations, enquiries, amendments, and special requests with warmth and professionalism. You will confidently showcase our rooms, facilities, dining experiences, and neighbourhood, helping guests find the stay that feels right for them. You will maximise every opportunity by promoting available offers, packages, room types, and upselling opportunities while ensuring every booking is accurate and aligned with hotel and brand standards. You will work closely with Front Office, Sales, Revenue, and other hotel teams to ensure reservations are communicated clearly and guest preferences are captured and followed through. You will maintain accurate reservation records, monitor room availability, support group and special bookings, and follow up on enquiries to convert opportunities into confirmed business. Your attention to detail will be key in ensuring a smooth journey from the first conversation to the guest’s arrival. What We Need From You We are looking for someone with previous experience in reservations, front office, or a similar guest focused role. You should have excellent communication and sales skills, a good understanding of hotel reservations processes, and the confidence to recommend and upsell with genuine enthusiasm. Strong attention to detail, commercial awareness, and the ability to stay organized while managing multiple requests are essential. Knowledge of Opera PMS or a similar hotel system is an advantage. What We Offer

Previous experience in reservations, front office, or a similar guest-focused role. Excellent communication and sales skills, with the confidence to recommend and upsell. Knowledge of Opera PMS or a similar hotel system is an advantage.

As our Reservations Agent, you will be the first point of contact for guests, handling reservations, enquiries, amendments, and special requests with warmth and professionalism. You will showcase our rooms, facilities, dining experiences, and neighbourhood, promote offers and upsell opportunities, ensure bookings are accurate and aligned with standards, coordinate with Front Office, Sales, Revenue and other teams, maintain reservation records, monitor room availability, support group and special bookings, and follow up on enquiries to convert opportunities into confirmed business.