Reservations Agent at voco Dubai The Palm

About us Welcome to voco®. Drawing on our years of experience in delivering True Hospitality, voco Hotels, gives people a different choice. Hotels that are reliable enough to depend on, but different enough to be fun. Our new family of hotels are connected by their individual characters that make memorable travel dependable. Unstuffy hotels, where people feel comfortable to relax, and just get on with relaxing. Hotels that stand out from the crowd. Becoming part of the family, everyone’s a host… Every great stay starts with a great host, who are the beating heart of our hotels. Our teams are there when people need them but, give them space to relax. It’s these thoughtful touches that give our service the balance guests adore: natural and easy-going but, also friendly without being over the top. voco Dubai Palm The Palm is conveniently located on the trunk of the manmade island while being part of the newly launched “Palm West Beach”, a trendy and vibrant spot with an array of exceptional dining concepts. Your day to day Your responsibilities are: • You will be responsible in recording and processing all reservation inquiries made by phone, or email efficiently and accurately and converted to sales where possible to meet hotel targets. • Answer phones and assist customers in making, altering, or cancelling reservations • Process reservations from the Sales office, other hotel departments, and travel agents • Respond to emails with reservation information, confirmations, and additional details • Advise customers regarding promotions or available upgrades that may enhance their experience. • Answer questions regarding rooms, facilities, rates, and events • Accurately record customer information and charge credit cards upon successful reservations What we need from you • Minimum 2 years call-centre or hotel operations experience, • Advanced in writing and speaking English • Ability to work both independently and within a team environment. • A naturally outgoing and friendly personality with a passion for service excellence to consistently deliver and demonstrate voco™ service standards What we offer We’ll reward all your hard work with great salary and benefits – in addition to career development, employee room discounts and great work culture. Join us and you’ll become part of the global IHG family – and like all families, all our individual team members share some winning characteristics. As a team, we work better together – we trust and support each other, we do the right thing and we welcome different perspectives. You need to show us you care, that you notice the little things that make a difference to guests as well as always looking for ways to improve -visit www.http://careers.ihg.com to find out more about us. At IHG, we are committed to developing our team and managing our talent and would encourage internal as well as external candidates to apply for any of our vacancies. We are an equal opportunities employer.

Minimum 2 years call-centre or hotel operations experience, Advanced in writing and speaking English

Record and process all reservation inquiries made by phone or email efficiently and accurately; convert inquiries to sales to meet hotel targets; answer phones and assist customers in making, altering, or cancelling reservations; process reservations from Sales office, other hotel departments, and travel agents; respond to emails with reservation information, confirmations, and additional details; advise customers regarding promotions or available upgrades; answer questions regarding rooms, facilities, rates, and events; accurately record customer information and charge credit cards upon successful reservations