VP, Head of Client Services

JOB SUMMARY / INTRODUCTION Act as the primary point of contact for FAB AM clients, managing day-to-day inquiries and ensuring delivery of a high standard of service across all touchpoints. Coordinate client onboarding, account maintenance, and reporting processes to ensure seamless experience and adherence to FAB AM service standards. Collaborate with Relationship Managers, Portfolio Managers, and Operations teams to resolve client requests and ensure service-level agreements are consistently met. Monitor client satisfaction metrics and proactively identify opportunities to enhance service delivery and strengthen client relationships. Live and demonstrate the FAB AM values. KEY RESPONSIBILITIES Strong interpersonal and communication skills with a client-centric mindset. Deep understanding of asset management products, operational processes, and client lifecycle management. Proven ability to manage multiple client relationships and deliver under pressure. Attention to detail, problem-solving orientation, and commitment to service excellence Manage client queries, instructions, and documentation with accuracy and efficiency Ensure timely and accurate delivery of reports, statements, and account updates Escalate complex cases to relevant teams and follow up on resolution Contribute to continuous improvement initiatives to enhance overall client experience REQUIREMENTS / QUALIFICATIONS Client servicing and relationship support Client onboarding and KYC Service KPIs and SLA tracking Client query and issue management CRM and client data maintenance 10-15 Years of Experience

Client servicing and relationship support; Client onboarding and KYC; Service KPIs and SLA tracking; Client query and issue management; CRM and client data maintenance; 10-15 Years of Experience

Act as the primary point of contact for FAB AM clients, managing day-to-day inquiries and ensuring delivery of a high standard of service across all touchpoints. Coordinate client onboarding, account maintenance, and reporting processes to ensure seamless experience and adherence to FAB AM service standards. Collaborate with Relationship Managers, Portfolio Managers, and Operations teams to resolve client requests and ensure service-level agreements are consistently met. Monitor client satisfaction metrics and proactively identify opportunities to enhance service delivery and strengthen client relationships. Live and demonstrate the FAB AM values. Strong interpersonal and communication skills with a client-centric mindset. Deep understanding of asset management products, operational processes, and client lifecycle management. Proven ability to manage multiple client relationships and deliver under pressure. Attention to detail, problem-solving orientation, and commitment to service excellence. Manage client queries, instructions, and documentation with accuracy and efficiency. Ensure timely and accurate delivery of reports, statements, and account updates. Escalate complex cases to relevant teams and follow up on resolution. Contribute to continuous improvement initiatives to enhance overall client experience.