Guest Experience Manager (Front Desk Manager)- Operational and Strategic Leader of the Guest Journey at Kimpton Sevn Dubai (Pre-Opening)

A Role That Brings Leadership, Service Excellence & Guest Experience Together At Kimpton Sevn Dubai, we are looking for a Guest Experience Manager (Front Desk Manager) who understands that the Front Desk is more than a place—it is the heartbeat of the guest journey. This role is about creating seamless arrivals, memorable departures, and exceptional experiences in between. You will lead the Front Office team to deliver personalised service, operational excellence, and genuine hospitality while ensuring every guest interaction reflects the unique personality of Kimpton. Working closely with all hotel departments, you will create an environment where guests feel welcomed, recognised, and cared for from the very first moment. You are the leader behind the first impression and the lasting memory. One Arrival. One Experience. One Lasting Impression. At Kimpton Sevn, the Front Desk is not simply a transactional touchpoint—it is where connections begin. As Guest Experience Manager, you ensure: • Seamless and efficient guest arrivals and departures • Personalised service throughout the guest journey • Strong guest engagement and satisfaction across all touchpoints • Consistent operational excellence and service delivery standards • A highly motivated and guest-focused Front Office team You transform routine interactions into memorable experiences. Why This Role Matters In a lifestyle hotel, guest experience starts and ends at the Front Desk. In this role, you support the Director of Front Office by: • Leading daily Front Office operations and service delivery • Creating exceptional guest experiences that drive loyalty and advocacy • Supporting revenue opportunities through effective room management and upselling • Building a positive and engaged Front Office culture • Ensuring operational efficiency while maintaining personalised hospitality You ensure every guest feels genuinely welcomed and valued. Be the Leader Behind the Guest Journey You are a visible, approachable, and service-driven leader. Through your role, you will: • Lead and inspire the Front Office team to deliver exceptional service • Create memorable arrival and departure experiences • Support VIP, repeat guest, and loyalty programme recognition • Resolve guest concerns professionally and proactively • Build strong relationships with guests and colleagues alike Your leadership creates confidence, consistency, and connection. What We'll Support You to Do Deliver Exceptional Front Office Operations Lead daily operations with efficiency, professionalism, and attention to detail. Elevate Guest Satisfaction

Lead daily Front Office operations and service delivery; drive seamless and efficient guest arrivals and departures; deliver personalised service throughout the guest journey; maintain consistent operational excellence and service delivery standards; manage a highly motivated and guest-focused Front Office team; create exceptional guest experiences that drive loyalty and advocacy; support revenue opportunities through effective room management and upselling; resolve guest concerns professionally and proactively; build strong relationships with guests and colleagues; lead and inspire the Front Office team to deliver exceptional service; ensure VIP, repeat guest, and loyalty programme recognition; oversee and improve guest interactions to reflect Kimpton's personality; collaborate with other hotel departments to ensure guests feel welcomed, recognised and cared for.