Director of Data Platforms & Intelligence

Do you want to love what you do at work? Do you want to make a difference, an impact, transform peoples lives? Do you want to work with a team that believes in disrupting the normal, boring, and average? If yes, then this is the job you're looking for ,webook.com is Saudi's #1 event ticketing and experience booking platforms in terms of technology, features, agility, revenue serving some of the largest mega events in the Kingdom surpassing over 2 billion sales. Role Overview The Director of Data Platforms & Intelligence is one of the most strategically significant leadership hires at webook. This role owns and integrates: - Data Platforms - Analytics & Insights - AI Enablement - Intelligence Products - Commercial Data Monetisation - Operational & Executive Decision Intelligence This leader transforms webook’s data into a revenue-driving, intelligence-generating engine. What You’ll Own Data Platform Strategy & Architecture - Own the end-to-end data platform strategy aligned with product, engineering, and commercial goals - Architect scalable batch + streaming pipelines, real-time analytics, ML enablement, and multi-tenant access - Build on GCP (BigQuery / ClickHouse, Airflow, DBT, ML Ops) - Ensure resilience during extreme traffic spikes and major events Data Reliability & Observability - Implement full data observability (freshness, anomalies, schema drift, SLAs/SLOs) - Treat data incidents with production-level severity - Deliver trusted, always-on data for real-time ops and BI Business Intelligence & Decision Intelligence - Lead executive dashboards, KPI frameworks, forecasting, and operational metrics - Enable self-service analytics with governed semantic layers - Partner with Product, Marketing, Commercial, and Operations on proactive insights Partner & Promoter Intelligence (Core 2026 Monetisation) - Design and own data-as-a-product roadmap - Build promoter dashboards covering live entry & capacity, forecasting, demand analysis, audience insights, market benchmarks, and queue & throughput intelligence - Work with Commercial on pricing, packaging, and go-to-market AI Enablement & Predictive Intelligence - Build data foundations for AI and ML models - Support recommendation systems, conversational UX, forecasting, and anomaly detection - Operationalise models with monitoring and retraining Governance, Security & Compliance - Define policies for data access, retention, and protection - Ensure PDPL & GDPR compliance in partnership with CISO & DPO Leadership & Organisation Building - Lead Data Engineering, Analytics, BI, and Data Operations teams - Define org structure, hiring plans, and career ladders - Act as a core member of the Technology Leadership Team Requirements Essential - 15+ years in data engineering, analytics, BI, architecture, or data leadership - Proven experience building enterprise-grade data platforms - Experience commercialising external data or intelligence products - Deep knowledge of modern stacks (GCP, BigQuery/Snowflake/ClickHouse, streaming, BI tools) - Strong AI, ML Ops, KPI, and executive reporting expertise - Strong understanding of PDPL/GDPR - Excellent executive communication and influence Nice to Have - Experience in ticketing, events, travel, marketplaces, or entertainment tech - Experience with multi-tenant data products - Experience delivering market intelligence to enterprise clients Why Join webook? - Own one of the most strategic data roles in the region - Build intelligence products with direct revenue impact - Shape AI-driven decision-making at scale - Work at the intersection of technology, data, and live experiences