Senior Officer, CBG CCS - DNE ( Alain )

KEY ACCOUNTABILITIES: • Possess hands on experience in handling walk in customers. • Possess adequate skills in managing client service counter functions. • Act as the first point of contact for walk in clients, receive instructions/documents and attend client queries. • Carry out customer identification checks in line with standard operating procedure. •Handle day-to-day activities assigned by the unit head for all products pertaining to Corporate client services • Support relationship management teams by providing operational services and support to their clientele. • Possess experience on cash management operation functions like inward and outward remittances, cheque clearing. • Possess appropriate understanding on other cash management related products & procedures. • Ensure complete adherence to the policies and procedures laid down by FAB for operations without compromise to controls set as per departments SOP. • Review SOPs as per internal Audit and RMU requirement for the process handled. • Ensure that designated processes are managed efficiently with a high degree of accuracy and timeliness. • Maintain confidentiality of customer data in line with data leakage and prevention policy. • Actively participate in systems changes / process enhancements / pan bank initiatives in timely and effective manner. Job Context : Ensure timely service to clients and arrange to provide appropriate service either directly or in liaison with other internal departments or branches. Receive customer requests/documents and provide acknowledgement back upon receipts. Deliver customer requests/documents through the counter and obtain acknowledgement from the customer upon delivery. Verify the authority of customers authorized representative while accepting delivering documents. Manage processing of inward /outward and account to account transfers. Handle processing of post-dated and current dated cheques without compromising the accuracy standards set by the unit. Attend & resolve queries on time from both internal & external customers. Provide appropriate statistics on MIS. Provide back hand support to Operations teams on: - Account Opening documentation Account maintenance activities Corporate Credit Card operation Cheque book request Balance confirmation letters Return Cheques Payments (Inward and Outward) related queries Charges related issues eChannel related issues Client Correspondence Exception handling Any other responsibilities assigned from time to time as part of job rotation exercise. QUALIFICATIONS & EXPERIENCE: Minimum Qualification: Bachelor’s Degree / Higher Diploma Minimum Experience: Minimum 2 years of banking work experience specific to the job role.

Minimum Qualification: Bachelor’s Degree / Higher Diploma Minimum Experience: Minimum 2 years of banking work experience specific to the job role.

Handle walk-in customers and act as first point of contact for client queries. Perform customer identification checks. Provide operational services and support to relationship management teams for corporate client services. Manage cash management operations including inward and outward remittances and cheque clearing. Understand and handle other cash management products and procedures. Adhere to FAB policies and SOPs with strong controls. Review SOPs for internal audit and RMU requirements. Ensure processes are accurate and timely. Maintain confidentiality of customer data. Participate in system changes, process enhancements, and pan-bank initiatives. Provide service to clients directly or in liaison with internal departments/branches. Process customer requests/documents, provide acknowledgments, and deliver documents with customer acknowledgment. Verify authority of customer representatives. Manage processing of inward/outward transfers and account-to-account transfers. Handle post-dated and current-dated cheques with accuracy. Resolve internal and external queries in a timely manner. Provide MIS statistics. Back-end support to Operations for: account opening documentation, account maintenance, corporate credit card operations, cheque book requests, balance confirmation letters, return cheques, payments (inward/outward) queries, charges-related issues, eChannel issues, client correspondence, exception handling. Additional responsibilities as per job rotation.