Luxury Travel Consultant - Arabic & English speaking | Overnight

To complement our team in the United Arab Emirates, we are looking for an Arabic-speaking Dedicated Luxury Travel Consultant in the area of Luxury Lifestyle Management to cover our overnight shifts. Ten Group is the global leader in lifestyle and travel services. Since 1998, our personalized, world-class and expert service has enabled world-renowned companies to achieve maximum customer satisfaction and retention. Today, we work with more than 50 global companies and serve millions of customers in over 52 countries from 23 select locations in major financial capitals worldwide.  Overview of responsibilities:  - Act as the first point of contact for our premium customers, delivering high-quality customer service during overnight hours. - Advise premium customers via phone and email in Arabic and English. - Process customer requests end-to-end, from offer preparation through to billing, including individual travel arrangements as well as restaurant and club reservations, gift organization, tickets (sports and cultural events), spa and fitness bookings, yacht charters, flowers, transport, sightseeing, and related services. - Make reservations with restaurants, airlines, hotels, and destination management agencies. - Prepare tailor-made travel offers and documents, create detailed itineraries, manage visa applications, and handle all related administrative processes. - Proactively inform and inspire customers about exclusive promotions and events, ensuring they benefit from unique and curated opportunities. Benefits Our people are at the heart of the business and we have a culture of recognition and reward - both through regular appraisals but also through annual Extra Mile Awards where we celebrate those who have gone that extra mile in their role. We also encourage all our staff to incorporate their aspirations and interests into their career at Ten and we are there every step of the way to support development.  Rewards designed around you:  - A competitive salary depending on experience, plus a performance-based bonus.  - Paid time away from work. Our employees enjoy a competitive paid time off package, including a paid day each year to volunteer time for a good cause that is important to them.  - Paid Sabbaticals. One (1) month paid Sabbatical after every 5 years of Service, without tapping into annual leave.  - Extra Rewards. Lucrative Ten Loyalty Rewards program which includes a bonus and gift to say thank you for being part of Ten.  - Remote Working Holidays - possibilities to Travel and Work anywhere in the world!  - Employee Discounts. Access to lots of great travel and entertainment discounts as our clients’ members would!  - Be part of our global, dynamic, and inclusive Team, with diversity at its core.  - Genuine career opportunities within a dynamic and international company.  Who We Are  Ten Lifestyle Group is a global luxury concierge service and our travel department is offering a unique opportunity to join a vibrant team. Our clients and colleagues are the cornerstones of what we do, and we serve High-Net Worth (HNW) and UHNW clients with their requests for leisure travel. At Ten our goal is simple, to become the most trusted service business in the world.  We deliver our service through a combination of Ten’s proprietary, unique technology-enabled platform and the expertise of our highly trained lifestyle managers. Ten is growing quickly and has ambitious plans to keep innovating, inspiring and continuing to improve the lives of millions of members. As a Certified B Corp, Ten Lifestyle Group joins a global community of businesses united by a shared goal of making a positive impact on society and the environment.  Commitment to Diversity  We encourage diverse philosophies, cultures, and experiences. We appreciate diversity and are dedicated to creating an inclusive work environment for our employees. This idea unites the teams at TEN. All aspects of our relationship, including the decision to hire, promote, discipline, or terminate, will be based on merit, competence, performance and business needs.  “Ten works with a small preferred supplier list of recruitment agencies only. Please note we are not accepting any further recruitment agencies at this time. Ten Group is not responsible for any fees related to unsolicited resumes.”  Please have a look our video!

Act as the first point of contact for our premium customers, delivering high-quality customer service during overnight hours. Advise premium customers via phone and email in Arabic and English. Process customer requests end-to-end, from offer preparation through to billing, including individual travel arrangements as well as restaurant and club reservations, gift organization, tickets (sports and cultural events), spa and fitness bookings, yacht charters, flowers, transport, sightseeing, and related services. Make reservations with restaurants, airlines, hotels, and destination management agencies. Prepare tailor-made travel offers and documents, create detailed itineraries, manage visa applications, and handle all related administrative processes. Proactively inform and inspire customers about exclusive promotions and events, ensuring they benefit from unique and curated opportunities.