Parts Advisor | Al-Futtaim Automotive | UAE

Job Requisition ID: 182094 Established in the 1930s as a trading business, Al-Futtaim Group today is one of the most diversified and progressive, privately held regional businesses headquartered in Dubai, United Arab Emirates. Structured into five operating divisions; automotive, financial services, real estate, retail and healthcare; employing more than 35,000 employees across more than 20 countries in the Middle East, Asia and Africa, Al-Futtaim Group partners with over 200 of the world's most admired and innovative brands. Al-Futtaim Group’s entrepreneurship and relentless customer focus enables the organization to continue to grow and expand; responding to the changing needs of our customers within the societies in which we operate. By upholding our values of respect, excellence, collaboration and integrity; Al-Futtaim Group continues to enrich the lives and aspirations of our customers each and every day Overview of the Role Are you an automotive parts professional with a passion for customer service, sales, and delivering the right parts at the right time? We are currently building a strong pool of talented Parts Advisors for future opportunities across the UAE. As a Parts Advisor, you will play an important role in supporting both retail customers and workshop operations by identifying parts requirements, ensuring availability, processing orders, and coordinating timely parts supply. You will combine strong automotive parts knowledge with excellent customer service and sales skills, helping to build lasting customer relationships while contributing to parts revenue and efficient workshop operations. What You Will Do - Assist customers and workshop teams in identifying and sourcing the correct automotive parts. - Understand customer requirements and recommend suitable parts and accessories. - Drive parts sales through effective upselling, accessory promotion, and appropriate discount management. - Coordinate with Service Advisors and workshop teams regarding parts availability, quotations, orders, and expected arrival. - Maintain accurate sales orders and reservations to support stock management and minimize potential financial losses. - Accurately capture and maintain customer and transaction information in SAP. - Support regular inventory control activities. - Follow established operational procedures to maintain accuracy and deliver a consistent customer experience. - Build positive relationships with customers and internal stakeholders to support customer retention. Required Skills to Be Successful - Strong automotive parts and product knowledge. - Experience in parts sales and customer service. - Proficiency in Electronic Parts Catalogue (EPC) systems. - Good customer handling and interpersonal skills. - Strong communication and coordination abilities. - Working knowledge of Microsoft Office, with SAP knowledge preferred. - Good understanding of inventory and parts ordering processes. - Conversational English with basic Arabic-speaking ability. - Customer-focused with strong teamwork skills. About the Team You will be part of a dynamic Aftersales Parts team, working closely with Parts Supervisors, Service Advisors, Job Controllers, Technicians, and Workshop teams. Collaboration is key to ensuring parts are available when required, customers are kept informed, and workshop operations run efficiently. You will play an important role in connecting customer requirements with parts availability and operational needs. What Equips You for the Role - Diploma or equivalent qualification. - Automotive background with good parts knowledge. - Sales and customer service experience. - 3 to 5 years of experience within the automotive industry, preferably in a similar parts operations role. - Proficiency in Electronic Parts Catalogue (EPC) systems. - Working knowledge of Microsoft Office. - SAP knowledge is preferred. - Strong product and process knowledge. - Good communication and interpersonal skills. - Conversational English with basic Arabic-speaking ability. We’re here to provide excellent service but a little help from you can ensure a five-star candidate experience from start to finish. Before you click “apply”: Please read the job description carefully to ensure you can confidently demonstrate why this opportunity is right for you and take the time to put together a well-crafted and personalised CV to further boost your visibility. Our global Talent Acquisition team members are all assigned to specific businesses to ensure that we make the best matches between talent and opportunities. We not only consider the requisite compatibility of skills and behaviours, but also how candidates align with our Values of Respect, Integrity, Collaboration, and Excellence. As part of our candidate experience promise, we also want to make ourselves available to you throughout the application process. We make every effort to review and respond to every