UAE National | Guest Relations Officer | Al-Futtaim Automotive | Honda & TE | Dubai

Overview Of The Role: - The Sales Executive for Certified Pre Owned Units is responsible for achieving sales targets with retained gross margins while maximizing the uptake of Finance and Insurance products, trade-ins, and accessory sales. The role requires maintaining high standards of customer satisfaction and Net Promoter Scores (NPS) throughout the sales journey. The Sales Executive acts as a key point of contact for customers, facilitating a one-stop offer and ensuring the achievement of branch sales and F&I targets. What You Will Do: Sales Achievements - Achieve monthly unit sale targets by guiding customers through a structured sales journey. - Maximize retained gross margins on unit sales to maintain branch profitability. Product Sales - Achieve monthly Finance and Insurance (F&I) product sales targets. - Achieve the set trade-ins and Dealer Installed Options (DIO) accessories sales targets. Customer Engagement - Promote effective referrals to Showroom Managers for 100% second facing to enhance revenue and customer satisfaction metrics (NPS/CSV). - Ensure capture and management of customer data in C4C system for accurate tracking and follow-up. Lead Management - Manage and convert leads from various channels (Tel/Web/Walk-in) to achieve a minimum 25% conversion rate. - Enhance personal and professional growth by attending sales meetings and training sessions. Required Skills To Be Successful: - Strong negotiation and sales skills. - Proficiency in Microsoft Excel and data management tools. - Excellent written and verbal communication abilities. - Ability to multitask and develop strategic action plans. What Qualifies You For The Role: - Minimum of Bachelor's degree. - 2 years of sales experience, preferably in the automotive industry. - Proficiency in written and spoken English; Arabic is preferable. - Strong negotiation and upselling skills, with the ability to influence customer choices.

Minimum of Bachelor's degree. 2 years of sales experience, preferably in the automotive industry. Proficiency in written and spoken English; Arabic is preferable. Strong negotiation and upselling skills, with the ability to influence customer choices.

Sales Achievements: Achieve monthly unit sale targets by guiding customers through a structured sales journey. Maximize retained gross margins on unit sales to maintain branch profitability. Product Sales: Achieve monthly Finance and Insurance (F&I) product sales targets. Achieve the set trade-ins and Dealer Installed Options (DIO) accessories sales targets. Customer Engagement: Promote effective referrals to Showroom Managers for 100% second facing to enhance revenue and customer satisfaction metrics (NPS/CSV). Ensure capture and management of customer data in C4C system for accurate tracking and follow-up. Lead Management: Manage and convert leads from various channels (Tel/Web/Walk-in) to achieve a minimum 25% conversion rate. Enhance personal and professional growth by attending sales meetings and training sessions.