Technician - Construction Equipment | Al-Futtaim Automotive | FAMCO | UAE

Job Requisition ID: 181499 About Al-Futtaim Established in the 1930s, Al-Futtaim is one of the most diversified and progressive privately held regional businesses, headquartered in Dubai. Operating across more than 20 countries, the Group spans automotive, financial services, real estate, retail and health. With more than 40,000 employees, Al-Futtaim represents over 200 of the world’s most recognised brands, including Toyota, Lexus, IKEA, ACE and Marks & Spencer. Driven by its purpose to enrich lives and elevate communities, Al-Futtaim focuses on digital innovation, AI, sustainable growth and strategic partnerships, creating long-term value for customers, communities and partners while building a responsible legacy for future generations. Overview of the role: We are looking for a highly skilled Technician to join the FAMCO Construction Equipment team based in UAE. This role is responsible for delivering high-quality service, maintenance, and repair activities on machinery and equipment, ensuring minimal downtime and maximum customer satisfaction. The role involves both workshop and field-based duties, including inspections, diagnostics, repairs, and proactive customer support, while maintaining the highest standards of professionalism, safety, and technical excellence. What you will do: - Perform removal, installation, disassembly, and assembly of machine components including engines, transmissions, axles, and related systems - Carry out advanced troubleshooting, diagnostics, and inspections to identify faults and determine effective repair solutions - Conduct machine inspections and customer visits to support service quality and generate additional service revenue - Ensure zero customer complaints related to behavior, attitude, or professionalism - Manage time and resources effectively to meet deadlines and complete assigned work on time - Maintain accurate and timely documentation including job cards, service reports, and time sheets in line with ISO standards - Support and guide junior technicians through knowledge sharing and teamwork - Adapt to changing work requirements, technology, and operational demands while maintaining performance - Uphold high standards of safety, housekeeping, and care of company assets and vehicles - Continuously update technical knowledge and skills on new products, systems, and procedures Required skills to be successful: - Strong troubleshooting, diagnostic, and fault-finding skills - Hands-on expertise in mechanical, hydraulic, and electrical systems - Ability to read and interpret service manuals, schematics, and technical drawings - Excellent attention to detail with strong compliance to technical standards and procedures - Effective communication and customer-facing skills - Strong time management skills with the ability to work under pressure - Team-oriented mindset with a proactive approach to knowledge sharing - High level of professionalism, discipline, and work ethics About the team: You will be part of a dynamic service team supporting heavy equipment operations within FAMCO – CE. The team plays a critical role in maintaining customer satisfaction, service quality, and operational efficiency through collaboration, technical excellence, and adherence to safety and company standards. What equips you for the role: - Technical Diploma or Certificate in Mechanical, Electrical, or Automotive Engineering - Minimum 2–5 years of hands-on experience servicing and repairing heavy machinery or related equipment - Proven experience working in both field and workshop environments - Valid driving license - Basic computer literacy for job reporting and documentation - Willingness to work flexible hours as required by operational demands Al-Futtaim Automotive is one of the region's leading mobility businesses, operating across eight countries in the Middle East, Asia and North Africa. With a portfolio of more than 25 world-leading brands, we deliver one of the region's most comprehensive mobility ecosystems. Our capabilities span passenger vehicles, commercial vehicles and industrial equipment, backed by integrated logistics, leasing, aftersales and financial services that deliver a seamless customer experience across every stage of the mobility journey. Our vision is to become a world-class mobility player, creating better experiences for our customers through innovation, digital transformation and a relentless focus on customer experience. We work alongside some of the world's most trusted automotive brands to shape the future of mobility, delivering solutions that meet the evolving needs of individuals, businesses and communities. Behind everything we do is a team of more than 9,000 colleagues united by ambition, collaboration and a shared commitment to progress. Together, we're shaping the future of mobility, embracing new technologies and creating better experiences for our customers. At Al-Futtaim Automotive, you'll be

Technical Diploma or Certificate in Mechanical, Electrical, or Automotive Engineering; Minimum 2–5 years of hands-on experience servicing and repairing heavy machinery or related equipment; Proven experience working in both field and workshop environments; Valid driving license; Basic computer literacy for job reporting and documentation; Willingness to work flexible hours as required by operational demands.