Key Accounts Manager | Al Futtaim Auto Leasing | Financial Services

Job Requisition ID: 180926 Established in the 1930s as a trading business, Al-Futtaim Group today is one of the most diversified and progressive, privately held regional businesses headquartered in Dubai, United Arab Emirates. Structured into five operating divisions; automotive, financial services, real estate, retail and healthcare; employing more than 35,000 employees across more than 20 countries in the Middle East, Asia and Africa, Al-Futtaim Group partners with over 200 of the world's most admired and innovative brands. Al-Futtaim Group’s entrepreneurship and relentless customer focus enables the organization to continue to grow and expand; responding to the changing needs of our customers within the societies in which we operate. By upholding our values of respect, excellence, collaboration and integrity; Al-Futtaim Group continues to enrich the lives and aspirations of our customers each and every day Overview Of The Role: - The Key Account Manager role is focused on managing a portfolio of key accounts to ensure customer retention and maximize output from the account portfolio. The position involves supporting sales strategies, meeting or exceeding sales performance and revenue targets, and building strong relationships with corporate clients. The manager is also responsible for cross-selling other Al-Futtaim products, planning customer retention strategies, and contributing to sales and marketing policy formulation. Reporting directly to the Head of B2B Sales, the role requires maintaining comprehensive reporting systems, working closely with the collections team to minimize debts, and ensuring a strong corporate image through suitable PR and presentation. What You Will Do: Account Management - Manage a portfolio of key accounts and corporates to ensure customer retention and maximise output from key account portfolio. - Build strong and effective account management relationships with all customers. - Develop customer relationships to enhance profit levels and penetration of services. - Plan and implement customer retention and relationship development. - Contribute to formulation of policy and strategy within the sales and marketing function. Sales and Strategy - Support the Head of Department in sales strategies, targets and sales performance so that profitability, growth and revenue targets are met or exceeded for corporate customers. - Develop accounts and cross-sell other Al-Futtaim, Financial Services, Auto, and Industrial Equipment products. - Deliver against all sales revenue and profit targets for lease and rental products. - Grow accounts by cross-selling other AF products & services. - Build awareness of Al-Futtaim products (financial services, rental, leasing, Auto, Truck/Bus & Industrial Equipment within local corporate community. Reporting and Analysis - Maintain administration and relevant reporting and planning systems as required by the Line Manager on a periodic basis. - Prepare report on a daily/weekly/monthly basis to assist in planning strategies for acquiring potential business and understanding future trends. - Provide vital statistics to the Marketing team to assist in strategizing future campaigns. - Sales metrics reports, measured daily, weekly, and monthly against agreed sales activity and performance targets. Collaboration - Work closely with accounts and collections team to ensure debts are minimised. - Become actively integrated with key local networking groups. - Provide support in terms of effectively managing the expectations of clients to improve customer satisfaction and retention. Brand Management - Maintain and develop corporate image and reputation, whilst protecting and developing the company's brands via suitable PR activities and own presentation. - Build high levels of customer satisfaction. Required Skills To Be Successful: - Strong relationship management skills. - Business to Business consultative sales skills. - Target oriented with a drive to exceed sales targets. - Market awareness and understanding of customer and competitor challenges. What Qualifies You For The Role: - Proven experience in prospect database development and sales achievements. - Experience with Business to Business consultative sales skills. - Exposure to high profile or blue chip organizations. - Previous evidence of sales through multi-level decision makers. - Capability in planning, organizing and balancing multiple demands. - Fluency in English communication skills including reading, writing, speaking; Arabic communication skills are an advantage. - Educational background at degree level or equivalent. - Knowledgeable in MS Office applications. About Al-Futtaim Group Real Estate The real estate development and operations arm of Al-Futtaim, Al-Futtaim Group Real Estate is responsible for a multi-billion-dollar portfolio across MENA. With high-quality residential, business, retail, tourism, e

Proven experience in prospect database development and sales achievements. Experience with Business to Business consultative sales skills. Exposure to high profile or blue chip organizations. Previous evidence of sales through multi-level decision makers. Fluency in English (Arabic a plus). Educational background at degree level or equivalent. Knowledgeable in MS Office applications.

Account Management: Manage a portfolio of key accounts and corporates to ensure customer retention and maximise output from key account portfolio. Build strong and effective account management relationships with all customers. Develop customer relationships to enhance profit levels and penetration of services. Plan and implement customer retention and relationship development. Contribute to formulation of policy and strategy within the sales and marketing function. Sales and Strategy: Support the Head of Department in sales strategies, targets and sales performance so that profitability, growth and revenue targets are met or exceeded for corporate customers. Develop accounts and cross-sell other Al-Futtaim, Financial Services, Auto, and Industrial Equipment products. Deliver against all sales revenue and profit targets for lease and rental products. Grow accounts by cross-selling other AF products & services. Build awareness of Al-Futtaim products within local corporate community. Reporting and Analysis: Maintain administration and relevant reporting and planning systems. Prepare reports to assist in planning strategies. Provide vital statistics to the Marketing team. Sales metrics reporting. Collaboration: Work closely with accounts and collections to minimize debts. Engage with local networking groups. Manage client expectations to improve satisfaction and retention. Brand Management: Maintain corporate image and reputation, protect and develop brands via PR and presentations. Build high levels of customer satisfaction.