Customer Service Representative

Job Requisition ID: 176887 Established in the 1930s as a trading business, Al-Futtaim Group today is one of the most diversified and progressive, privately held regional businesses headquartered in Dubai, United Arab Emirates. Structured into five operating divisions; automotive, financial services, real estate, retail and healthcare; employing more than 35,000 employees across more than 20 countries in the Middle East, Asia and Africa, Al-Futtaim Group partners with over 200 of the world's most admired and innovative brands. Al-Futtaim Group’s entrepreneurship and relentless customer focus enables the organization to continue to grow and expand; responding to the changing needs of our customers within the societies in which we operate. By upholding our values of respect, excellence, collaboration and integrity; Al-Futtaim Group continues to enrich the lives and aspirations of our customers each and every day THE ROLE This is not a typical customer service role. At Hertz, this position exists at the intersection of customer experience and commercial performance. It is designed for individuals who understand that every customer interaction carries the potential to create value, not just complete a transaction. The role requires the ability to think, decide, and act in real time, shaping outcomes rather than simply following a process. It is demanding, fast-paced, and highly rewarding for those who thrive in environments where performance is defined by impact, not effort. WHY HERTZ Hertz offers a strong platform to develop and perform. As a global brand with a clear growth agenda in the UAE, the environment is designed to reward those who contribute meaningfully to results. There is a strong emphasis on accountability, ownership, and trust, supported by a team culture that values collaboration and performance. This is not just a job,it is an opportunity to operate in a high-performance environment where the impact of your work is visible and measurable. KEY RESPONSIBILITIES - Convert enquiries into c/nfirmed, well-matched booking - Advise on vehicles, upgrades and protection with genuine value - Own the full customer journey, from welcome to return - Resolve issues in the moment with confidence and care WHAT MAKES SOMEONE SUCCESSFUL - Commercial instinct and upsell judgment - Confidence in live customer moments - Speed, ownership and consistency under pressure About Al-Futtaim Group Real Estate The real estate development and operations arm of Al-Futtaim, Al-Futtaim Group Real Estate is responsible for a multi-billion-dollar portfolio across MENA. With high-quality residential, business, retail, tourism, educational and healthcare developments, the master developer caters to the diverse needs of cities and communities in the region. From origination, conception, development, sales, procurement and construction of mega-projects and the leasing, operation and management of these projects after completion, Al-Futtaim Group Real Estate (AFGRE) has been developing and managing owned landbanks, unlocking the economic potential of the region and contributing to future development for more than 40 years. Our focus is to enable and invest in meaningful relationships to make our properties the best places to live and work, build additional products and services and enable partnerships to create true value to our customers throughout their entire experience with us. AFGRE is responsible for master planning of all projects in its portfolio, including two large scale mixed use destinations: Dubai Festival City and Cairo Festival City. About Al-Futtaim Malls Al-Futtaim Malls provides development and asset management expertise, specializing in building retail-led super regional malls in prime locations across MENA and beyond. With a proven track record of creating both sustainable revenue growth and value enhancement for tenants, Al-Futtaim Malls delivers exceptional experiences and exciting shopping environments for customers. Part of the Al-Futtaim Group, Al-Futtaim Malls leadership team brings more than 30 years of experience and a deep understanding and knowledge of the retail sector, both from a shopper’s point of view but as curators of space or landlords to other brands. The company has a directly managed portfolio including over 9 million sqft of retail space across four malls in the MENA region and two under development. Malls under the Al-Futtaim Malls portfolio include Dubai Festival City Mall and Festival Plaza in the UAE, Cairo Festival City Mall in Egypt, Doha Festival City in Qatar and Zenata Mall, Morocco. Leveraging on the expertise of its parent company, Al-Futtaim Malls established PLEX Management Services offering a full array of services including asset management and development, leasing, and brand experience expertise to shopping mall landlords and retail organizations globally. Implementing global best practice and deploying Al-Futtaim Mall’s deep un

Convert enquiries into confirmed, well-matched booking; Advise on vehicles, upgrades and protection with genuine value; Own the full customer journey, from welcome to return; Resolve issues in the moment with confidence and care