EV Charging Technical Lead | Al-Futtaim Automotive - BYD | KSA

Job Requisition ID: 179508 Established in the 1930s as a trading business, Al-Futtaim Group today is one of the most diversified and progressive, privately held regional businesses headquartered in Dubai, United Arab Emirates. Structured into five operating divisions; automotive, financial services, real estate, retail and healthcare; employing more than 35,000 employees across more than 20 countries in the Middle East, Asia and Africa, Al-Futtaim Group partners with over 200 of the world's most admired and innovative brands. Al-Futtaim Group’s entrepreneurship and relentless customer focus enables the organization to continue to grow and expand; responding to the changing needs of our customers within the societies in which we operate. By upholding our values of respect, excellence, collaboration and integrity; Al-Futtaim Group continues to enrich the lives and aspirations of our customers each and every day Overview of the Role The EV Charging Technical Lead would be responsible for the managing Al-Futtaim's EV Charging infrastructure (Home Charging & Flash Charging) across the Kingdom of Saudi Arabia. The role operates at the intersection of hands-on site execution, contractor governance, and structured technical reporting, ensuring every charger deployed under the Charge2Moov network is installed, commissioned, and maintained to OEM and regulatory standards. Reporting to the Senior Manager – EV Charging, the position acts as the single point of technical accountability between field contractors, internal commercial and aftersales stakeholders, and KSA regulatory bodies including SE, SASO, and MOMRAH. The Technical Lead directly influences network uptime, customer satisfaction, and the scale-out roadmap of Al-Futtaim's EV charging ecosystem — a strategic pillar of the brand's KSA EV proposition. What You Will Do Field Operations & Technical Support - Attend, investigate, and resolve customer complaints on AC home chargers and DC public chargers across all assigned sites within the Kingdom. - Perform on-site diagnostics, fault rectification, and corrective maintenance to restore charger uptime within agreed SLA windows. - Execute software upgrades, firmware patches, and configuration management activities on AC charger hardware. - Carry out Level-1 maintenance and structured fault diagnosis on DC fast-chargers in line with OEM guidelines. - Support commissioning and functional testing of newly installed chargers, issuing technical sign-off only after full verification against acceptance criteria. - Conduct detailed site surveys and technical readiness assessments prior to DC charger installation. Installation Oversight & Compliance - Coordinate with SE-certified contractors to plan, schedule, and supervise AC and DC charger installations across showroom, retail, and customer sites. - Monitor installation activities to ensure adherence to technical specifications, electrical safety standards (SASO / SE), and applicable MOMRAH regulations. - Review contractor workmanship, raise non-conformance items, and track closure through to final acceptance. - Manage the technical interfaces between civil, electrical, and networking trades on multi-discipline installation projects. - Ensure zero safety or regulatory non-compliance incidents across all supervised installation activity. Reporting & Documentation - Prepare and submit structured technical reports to the Senior Manager – EV Charging covering installation progress, commissioning status, and field findings. - Produce site survey reports, commercial quotation, and technical snag lists for every site visit. - Maintain accurate maintenance logs, fault registers, and resolution records for every charger asset under management. - Compile weekly and monthly dashboards tracking charger uptime, open faults, contractor performance, and installation milestones. - Document escalation cases with clear root-cause analysis and corrective and preventive action recommendations. - Ensure all field records are retained in the designated document management system in a timely and accurate manner. Stakeholder & Contractor Coordination - Act as the primary technical liaison between internal teams (Business Development, Aftersales, Commercial) and external contractors or vendors. - Facilitate timely resolution of technical issues by escalating appropriately and tracking follow-up actions to closure. - Support procurement with technical input on bill of materials, scopes of work, and contractor pre-qualification and evaluation. - Represent EV Charging Engineering in project site meetings, client walkthroughs, and regulatory inspections. Required Skills to Be Successful - Strong technical diagnostic capability on both AC and DC EV charging hardware. - Solid grounding in LV/MV electrical safety practices and site installation methodology. - Analytical problem-solving mindset with a structured approach to root-cause analysis. - Clear written

Strong technical diagnostic capability on both AC and DC EV charging hardware. Solid grounding in LV/MV electrical safety practices and site installation methodology. Analytical problem-solving mindset with a structured approach to root-cause analysis.

What You Will Do\n\nField Operations & Technical Support\n- Attend, investigate, and resolve customer complaints on AC home chargers and DC public chargers across all assigned sites within the Kingdom.\n- Perform on-site diagnostics, fault rectification, and corrective maintenance to restore charger uptime within agreed SLA windows.\n- Execute software upgrades, firmware patches, and configuration management activities on AC charger hardware.\n- Carry out Level-1 maintenance and structured fault diagnosis on DC fast-chargers in line with OEM guidelines.\n- Support commissioning and functional testing of newly installed chargers, issuing technical sign-off only after full verification against acceptance criteria.\n- Conduct detailed site surveys and technical readiness assessments prior to DC charger installation.\n\nInstallation Oversight & Compliance\n- Coordinate with SE-certified contractors to plan, schedule, and supervise AC and DC charger installations across showroom, retail, and customer sites.\n- Monitor installation activities to ensure adherence to technical specifications, electrical safety standards (SASO / SE), and applicable MOMRAH regulations.\n- Review contractor workmanship, raise non-conformance items, and track closure through to final acceptance.\n- Manage the technical interfaces between civil, electrical, and networking trades on multi-discipline installation projects.\n- Ensure zero safety or regulatory non-compliance incidents across all supervised installation activity.\n\nReporting & Documentation\n- Prepare and submit structured technical reports to the Senior Manager – EV Charging covering installation progress, commissioning status, and field findings.\n- Produce site survey reports, commercial quotation, and technical snag lists for every site visit.\n- Maintain accurate maintenance logs, fault registers, and resolution records for every charger asset under management.\n- Compile weekly and monthly dashboards tracking charger uptime, open faults, contractor performance, and installation milestones.\n- Document escalation cases with clear root-cause analysis and corrective and preventive action recommendations.\n- Ensure all field records are retained in the designated document management system in a timely and accurate manner.\n\nStakeholder & Contractor Coordination\n- Act as the primary technical liaison between internal teams (Business Development, Aftersales, Commercial) and external contractors or vendors.\n- Facilitate timely resolution of technical issues by escalating appropriately and tracking follow-up actions to closure.\n- Support procurement with technical input on bill of materials, scopes of work, and contractor pre-qualification and evaluation.\n- Represent EV Charging Engineering in project site meetings, client walkthroughs, and regulatory inspections.\n\nRequired Skills to Be Successful\n- Strong technical diagnostic capability on both AC and DC EV charging hardware.\n- Solid grounding in LV/MV electrical safety practices and site installation methodology.\n- Analytical problem-solving mindset with a structured approach to root-cause analysis.\n- Clear written communication.