Senior Product Design Manager

About the opportunity Key Accountability Areas | Key Activities Product Design Product & Design Strategy - Define and drive the product design strategy aligned with HungerStation’s product and business priorities. - Translate complex customer and business problems into simple, scalable experiences. - Partner with Product and Engineering leadership to shape product strategy and roadmaps. - Advocate for customer-centric decision-making across the organisation. - Identify experience gaps and opportunities across the end-to-end customer journey. Design Excellence & Consistency - Own and continuously raise the quality bar across HungerStation’s digital experiences. - Provide design direction and oversight across multiple product domains. - Establish clear design principles, patterns, and standards that create a consistent HungerStation experience. - Lead the evolution and adoption of HungerStation’s design system. - Establish effective design reviews, design QA, and experience-quality processes. - Ensure Design is involved early in discovery and strategic product decisions. Customer Insight & Product Impact - Ensure research, customer feedback, behavioural data, usability testing, and experimentation inform design decisions. - Encourage teams to validate assumptions early and continuously improve experiences after launch. - Partner with Product and Data to measure design impact through conversion, engagement, adoption, retention, customer satisfaction, and usability. - Ensure Design is accountable for measurable customer and business outcomes, not just design output. Cross-Functional Leadership - Partner closely with Product, Engineering, Data, Research, Commercial, Marketing, and Operations. - Facilitate alignment around customer problems, priorities, and solutions. - Present design strategy and recommendations clearly to senior leadership. - Manage conflicting priorities and influence stakeholders across multiple teams. - Stay engaged through implementation to ensure the intended customer experience is delivered. Team Leadership - Lead, coach, and develop a high-performing team of Product Designers. - Set clear expectations around ownership, quality, collaboration, and customer impact. - Develop designers’ product thinking, craft, business understanding, and stakeholder-management capabilities. - Support recruitment, performance management, career development, and succession planning. - Build a culture of ownership, constructive feedback, collaboration, and continuous improvement. Strategy & Planning - Contribute to the development and execution of the Division’s ABCs and OKRs, while ensuring alignment with other Functions' heads. - Make critical decisions that support the Division's strategic and tactical direction. - Establish the plans for the respective functions/teams and provide inputs that support the Division’s goals and objectives. - Distribute tactical responsibilities effectively to potential leaders in the Division, to improve the succession readiness of the organization over time. - Measure and track relevant OKRs and metrics to ensure the achievement of goals and take corrective actions when necessary. Governance and Resilience - Follow all relevant policies, procedures, and processes for the daily work to be carried out in a controlled and consistent manner. - Contribute to the identification of opportunities for continuous improvement of processes and practices to enhance effectiveness. - Uphold a high-performance working environment and promote HS’s values. People Management - Set performance objectives, provide necessary support, evaluate direct reports, and provide regular feedback on performance. - Participate in the identification and recruitment of key talents for the function. - Provide clear direction, prioritize tasks, assign and delegate responsibility, and monitor the workflow. - Provide opportunities for team members to suggest, participate in, and contribute to improvement, innovation, and knowledge-sharing initiatives. Budget Management - Manage and own the budgeting cycle and provide input to the budgeting process. - Ensure effective utilization of the function's budget, and report accurately on progress and challenges. - Investigate and propose implementing strategies that result in a positive financial impact for HS. - Manage the reporting departments effectively within budget, and report accurately on progress made and challenges encountered. - Formulate strategies that result in a positive financial impact for HS and aim to mitigate financial and operational risks. Disclaimer: This job description is not an exhaustive list of accountabilities and activities. Job incumbents may be required to perform additional job-related tasks and duties as assigned. What you need to be successful Knowledge and Experience - 8 -10 years of experience in Product, UX, or Interaction Design, including experience leading and developing design teams. -

8 -10 years of experience in Product, UX, or Interaction Design, including experience leading and developing design teams.