Hotel Manager – Jumeirah Jabal Omar (Saudi National)

About Jumeirah Jumeirah, a global leader in luxury hospitality and a member of Dubai Holding, operates an exceptional portfolio of 29 properties across 11 countries in the Middle East, Europe, and Asia. In 1999, Jumeirah changed the face of luxury hospitality with the opening of the iconic Jumeirah Burj Al Arab and the brand is now renowned worldwide for its distinguished beachfront resorts, esteemed city hotels and exclusive residences. From the contemporary Maldivian island paradise at Jumeirah Olhahali Island to the art-inspired Jumeirah Capri Palace in Italy and the modern twist on a British classic at Jumeirah Carlton Tower in London, the brand has become synonymous with warm and generous service and the ability to craft distinctive and purposeful experiences that bring joy to guests from across the world.  About Jumeirah Jabal Omar Located just minutes from Masjid Al Haram, Jumeirah Jabal Omar Makkah offers a seamless blend of comfort, connectivity, and Arabian hospitality in the heart of the Holy City. Spread across four towers, the hotel features a range of dining venues, retail outlets, a gym, executive lounge and meeting spaces. Guests can enjoy views of the Grand Mosque and a culinary offering that spans Mediterranean, Persian, Middle Eastern and Southeast Asian cuisines. About the Job An opportunity has arisen for Hotel Manager (Saudi National) to join Jumeirah Jabal Omar. The main duties and responsibilities of this role include: • Partner with the General Manager to bring the property’s commercial ambition to life, translating Group Operations’ objectives, market insight, guest expectations and competitive intelligence into annual operational business plans and focused initiatives that strengthen occupancy, profitability, market positioning and long-term business performance. • Lead the heartbeat of daily hotel operations across Rooms, Food & Beverage, Housekeeping, Engineering, Front Office and other key departments, mobilising teams to deliver exceptional service, operational precision and consistently elevated guest and colleague experiences. • Assume full operational leadership in the absence of the General Manager, providing clear direction, confident decision-making and strong cross-functional coordination to ensure the hotel continues to perform seamlessly and in true alignment with Jumeirah’s service philosophy. • Embed a culture of quality, accountability, health, safety, environment and compliance across all operational areas, ensuring property-specific procedures, policies and standards are lived consistently to protect brand integrity and enable exceptional guest experiences. • Champion a guest-first culture by listening closely to feedback, monitoring satisfaction and service standards, and transforming insights into meaningful actions that elevate loyalty, service delivery and memorable, world-class experiences. • Take ownership of operational performance, stakeholder engagement, people leadership and financial delivery by building strong partnerships, developing departmental leaders, consolidating the operations budget and driving results against agreed commercial and operational targets. About You The ideal candidate for this position will have the following experience and qualifications: • Minimum 12 years’ experience in luxury hospitality, including proven leadership experience within hotel operations and preferably gained with an international luxury hospitality company. • Bachelor’s degree in Hospitality Management, Business Administration or a related discipline from an accredited university. • A strong track record in operational, commercial and financial leadership, with the ability to elevate guest satisfaction, strengthen service standards and translate business priorities into measurable performance. • Deep understanding of end-to-end hotel operations, quality frameworks and luxury service standards, with the discipline to ensure consistency and excellence across every guest touchpoint. • Exceptional communication, leadership and decision-making ca

Minimum 12 years’ experience in luxury hospitality, including proven leadership experience within hotel operations and preferably gained with an international luxury hospitality company. Bachelor’s degree in Hospitality Management, Business Administration or a related discipline from an accredited university. A strong track record in operational, commercial and financial leadership, with the ability to elevate guest satisfaction, strengthen service standards and translate business priorities into measurable performance. Deep understanding of end-to-end hotel operations, quality frameworks and luxury service standards, with the discipline to ensure consistency and excellence across every guest touchpoint. Exceptional communication, leadership and decision-making capabilities.

Assist the General Manager in implementing the property’s commercial and revenue management strategy, in line with the Group Operations’ strategic objectives, by evaluating changes in guest needs, the guest mix and competitive set, recommending appropriate products/services and operational changes as necessary to ensure high levels of occupancy and profitability. Lead core operational activities, such as room management, food and beverage operations, housekeeping, engineering, front office, etc., by conducting frequent and thorough inspections of the different hotel operations, facilitating team meetings, managing guest’s requests and feedback, monitoring services etc. while focusing on operational excellence, maximizing profitability and compliance with policies. Lead Hotel in absence of General Manager and ensure seamless and smooth functioning of Hotel Operations. Drive and implement audit and compliance strategies with all SBU-specific standard operating procedures, practices and policies thus enabling exceptional guest experiences in line with Jumeirah standard. Monitor and emphasize the guest services standards, oversee guest service feedback channels as well as regularly verify individual guests’ satisfaction levels, in order to reinforce guest centricity and foster the continuous improvement of guest services’ options and delivery, thus ensuring the provision of a world-class guest experience. Manages performance issues that arise within the operational departments, as well as train, develop, coach and counsel, conduct performance evaluations and resolve problems of departmental team members and managers. Direct the preparation and consolidation of the operations budget and monitor financial performance versus the budget so that the Group is aware of anticipated costs and areas of unsatisfactory performance and that potential performance improvement opportunities are capitalized upon.