Guest Services Assistant - Talise Spa - Jumeirah Messilah Beach

About Jumeirah and the Hotel: Jumeirah, a global leader in luxury hospitality and a member of Dubai Holding, operates an exceptional portfolio of 31 properties, including 33 signature F&B restaurants, across the Middle East, Europe, Asia and Africa. In 1999, Jumeirah changed the face of luxury hospitality with the opening of the iconic Jumeirah Burj Al Arab and the brand is now renowned worldwide for its distinguished beachfront resorts, esteemed city hotels and luxury residences. From the contemporary Maldivian island paradise at Jumeirah Olhahali Island to the art-inspired Jumeirah Capri Palace in Italy and the modern twist on a British classic at Jumeirah Carlton Tower in London, the brand has become synonymous with warm and generous service and the ability to craft distinctive and purposeful experiences that bring joy to guests from across the world. Jumeirah Messilah Beach is uniquely located in a secluded area with easy access to Kuwait’s Central Business District, airport, and major Kuwait attractions. The resort features 316 rooms and suites, 79 residential suites, and 10 villas totalling 405 units. The beachfront hotel features an impressive array of exceptional dining destinations, including the Garden Café all-day dining restaurant, Pepper Steakhouse, Olio Trattoria Italiana, Mint Café, and The Lobby Lounge for a relaxing afternoon tea. Setting new standards for holistic relaxation and luxurious comfort, the award-winning Talise Spa at Jumeirah Messilah Beach features a stunning Himalayan Salt Room, the first of its kind in the Middle East, built with pure crystal salt in its natural state. The spa also comprises dedicated ladies' and men’s areas with an extensive range of treatment rooms, including two private suites. Superior conference and banqueting facilities mark Jumeirah Messilah Beach as the perfect venue for meetings and events. About the Job: An opportunity has arisen for a Guest Service Assistant to join Talise Spa at Jumeirah Messilah Beach. The main duties and responsibilities of this role are: To provide courteous and professional service at all times. Welcome guests, greet guests and members, explain and up sell the facilities and services available. Assist in answering all telephone communication with-in three rings observing standards, etiquette, and patience at all times. Handle guest messages and communication needs accurately. Ensure guests are directed to desired locations for treatment and connected with the appropriate service. Schedule reservations of spa services for guests and coordinate staff schedule to ensure prompt service. Assist with administration duties: filing, products supply inventory and other duties required to support management and operations. To report all problems and or complaints related to the spa. Communicate via logbook & staff meetings, depending upon urgency. To liaise with all related departments confirm reservations, process engineering requests and maintain cleanliness. About You: • Should have 2-year minimum experience in same role in a five-star hotel. • Work in a multicultural environment. • Previous experience within a spa environment • Knowledge of treatments • Knowledge of the Premier Day Spa system About the Benefits: We offer an attractive tax-free salary, paid in dinar (KWD), the local currency of Kuwait. In addition, we offer generous F&B benefits, reduced hotel rates across our properties globally, 30 days of annual leave, flights home, accommodation, life insurance, a monthly service charge, and other employee benefits, making the role attractive to high performers and any applicant looking for a career with one of the most luxurious brands in the hospitality industry.

2-year minimum experience in the same role in a five-star hotel. Previous experience within a spa environment. Knowledge of treatments. Knowledge of the Premier Day Spa system.

Provide courteous and professional service at all times. Welcome and greet guests, explain and upsell facilities and services. Answer telephone calls within three rings with proper etiquette. Handle guest messages and communication needs. Direct guests to desired locations for treatment and connect them with the appropriate service. Schedule spa reservations and coordinate staff schedules to ensure prompt service. Assist with administrative duties: filing, product supply inventory, and other duties to support management and operations. Report problems or complaints related to the spa. Communicate via logbook and staff meetings as needed. Liaise with related departments to confirm reservations, process engineering requests, and maintain cleanliness.