Supervisor Reservations (Saudi National Talent) - Jumeirah The Red Sea

About Jumeirah Jumeirah, a global leader in luxury hospitality and a member of Dubai Holding, operates an exceptional portfolio of 29 properties across 11 countries in the Middle East, Europe, and Asia. In 1999, Jumeirah changed the face of luxury hospitality with the opening of the iconic Jumeirah Burj Al Arab and the brand is now renowned worldwide for its distinguished beachfront resorts, esteemed city hotels and exclusive residences. From the contemporary Maldivian island paradise at Jumeirah Olhahali Island to the art-inspired Jumeirah Capri Palace in Italy and the modern twist on a British classic at Jumeirah Carlton Tower in London, the brand has become synonymous with warm and generous service and the ability to craft distinctive and purposeful experiences that bring joy to guests from across the world. About the Job An exciting opportunity has arisen for a Senior Reservations Agent (Saudi National Talent) to join Jumeirah The Red Sea. The main duties and responsibilities of this role include: • Represent and champion the Jumeirah Brand by displaying all Hallmarks and promoting business values in all interactions • Proactively promoting all properties and services within the Jumeirah portfolio in a friendly, professional and efficient manner upselling where appropriate to achieve all revenue objectives • Achieve targets set by Jumeirah for revenue, quality, customer service standards and productivity • Achieve minimum standards related to external reservation audits for LQA, Forbes and IFH call standards • Proactively handle and resolve all market and segment channel related queries and escalations through all channels which may include Telephone, email & chat within agree response times About You The ideal candidate for this position will have the following experience and qualifications: • A service‑driven professional with 2–3 years of experience in a customer service or hospitality environment, preferably within a luxury 5‑star hotel.

A service‑driven professional with 2–3 years of experience in a customer service or hospitality environment, preferably within a luxury 5‑star hotel.

Represent and champion the Jumeirah Brand by displaying all Hallmarks and promoting business values in all interactions. Proactively promoting all properties and services within the Jumeirah portfolio in a friendly, professional and efficient manner upselling where appropriate to achieve all revenue objectives. Achieve targets set by Jumeirah for revenue, quality, customer service standards and productivity. Achieve minimum standards related to external reservation audits for LQA, Forbes and IFH call standards. Proactively handle and resolve all market and segment channel related queries and escalations through all channels which may include Telephone, email & chat within agree response times.